Job Information
Raymond James Financial, Inc. PCB Loan Servicer in Saint Petersburg, Florida
Job Description
Job Summary
Under general supervision, uses intermediate knowledge and skills gained through education and experience, to perform an array of loan servicing activities, for Private Client loans including Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. Works closely with senior level Loan Servicer(s), and the department supervisor, to ensure established processing timeframes are met and the department remains fully compliant with all rules/regulations instituted by the firm and various regulatory bodies. Interaction with High Net Worth clients, requiring a degree of specialized handling, with an attentiveness to client needs, is required. Detailed instructions, procedures and guidelines are provided to perform routine tasks with intermediate decision making responsibility. Recommends solutions to moderately complex problems. Extensive contact with both internal and external customers is required to obtain, clarify and provide facts and information to resolve client requests while providing a world-class client experience.
Essential Duties and Responsibilities
Establishes loans, requiring significant attention to detail and varying in level of complexity, in the servicing system according to established procedures, as applicable.
Reviews, analyzes, and executes high dollar client advance requests.
Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures
Processes payment requests sent by clients and Financial Advisors.
Sets up auto-pay in the core servicing system pursuant to client requests.
Analyze the feasibility of client collateral release requests.
Executes loan servicing responsibilities related to retail loan maintenance and monitoring.
Monitors insurance coverage and follows up on other tracked items.
Assists customers with inquires or issues via phone, email and other written correspondence.
Performs other duties and responsibilities as assigned.
Knowledge of
Fundamental accounting concepts, practices and procedures.
Multi-state retail loan servicing practices.
Skill in
Entering transactions into an automated accounting system.
Analyzing and adjusting transaction and account balance discrepancies.
Gathering and compiling information.
Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.
Ability to
Identify and recommend solutions to routine loan accounting or loan servicing issues.
Make routine decisions.
Demonstrate efficiency and flexibility to perform detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.
Communicate effectively, both orally and in writing, with all organizational levels.
Make outbound and receive inbound calls on a recorded Automatic Call Distribution (ACD) telephone line.
Provide a high level of customer service.
Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
Work Experience
General Experience - 4 to 6 months
Certifications
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor
Priority will be given to protected veterans
EOE/AA: Female/Minorities/Disabled/Protected Veterans/LGBT
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