Job Information
Rocket Software Manager, Professional Services Business Operations in Saint Paul, Minnesota
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
As a member of the professional services team at Rocket (Customer Solutions Engineering), the Manager, Professional Services Business Operations is responsible for the day-to-day management of the financial transactions for the professional services business, the data held in the Professional Services Automation (PSA) application, and the surrounding business workflows affecting Rocket systems. The Manager, Professional Services Business Operations reports to the Director, Business Operations and manages a team of Operations Analysts. In addition to managing a team, they perform operational duties at a Principal competence level, most often in a leadership role toward the development of the team’s capabilities.
The ideal person for this role has a knack for noticing things that don’t look right in a system, and they stay a little bothered until they dig in and solve the 'mystery'. They’re comfortable with numbers and rules, they pick up concepts quickly and are good at keeping details straight. They find it really satisfying to design elegant, repeatable processes to meet messy operational requirements, they habitually write things down, and they’re good at teaching others. They might have a favorite Excel formula. They lead by example, refusing to accept a less than exceptional ‘as-is’ state and influencing others toward continual, meaningful improvement
Functional Duties and Responsibilities
Ensures engagements are set up correctly in the PSA by their team to facilitate time entry, project accounting, invoicing and other operational goals
Responsible for the capture, reporting and control of accurate billing and revenue transactions for professional services projects; manages ‘month end’ processes and performs oversight and reconciliation of the transactional data to ensure accuracy
Develops a deep understanding of Rocket CSE’s operational policies and rules related to professional services billing, revenue recognition, commercial terms and related areas; answers questions related to these topics from other functions in CSE and makes recommendations when new situations arise
Creates efficient processes to accommodate new business requirements while minimizing additional workload
Ensures operational processes are documented and followed by the CSE Operations team
Acts as a CSE Operations liaison with Finance, Accounting, Sales Operations and other CSE functions to contribute to cross-functional efforts
Team Management
Manages a team of CSE Operations Analysts; performs standard managerial administrative tasks in line with Rocket policies
Ensures their team is meeting constituent needs and CSE operational tasks are completed correctly, on a timely basis
Mentors and develops team members, providing feedback, seeking understanding of employee satisfaction and concerns, and taking appropriate follow up actions
Required Skills and Qualifications
5+ years experience in related positions
2+ years experience in a role with responsibility for billing and revenue recognition for Professional Services, Consulting or similar
Demonstrated leadership skills across multi-disciplined teams
Excellent time management and organizational skills, exceptional attention to detail
Experience with reporting tools and database concepts, at a business 'super user' level
Excellent interpersonal, relationship management, and written and verbal communication skills
Committed to Rocket core values of empathy, humanity, trust and love
Preferred Qualifications
Experience with Salesforce, Kantata SX/Kimble or Oracle ERP
Experience with scaling Operational functions; including originating and documenting processes
Experience implementing processes that support and maintain data integrity; understanding of the connection between processes and data
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The base salary range for this role is $95,172.00 - $118,965.00 /year. Exact compensation may vary based on skills, experience, and location.
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What Rocket Software can offer you in USA:
Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.