Job Information
State of Minnesota Field Operations Supervisor - Veterans Assistant Supervisor / Full Time in Saint Paul, Minnesota
Working Title : Field Operations Supervisor
Job Class: Veterans Assistant Supervisor
Agency: Minnesota Department of Veterans Affairs
Job ID: 85322
Location: Twin Cities Area
Telework Eligible : Yes - Hybrid (Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.)
Full/Part Time : Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 04/07/2025
Closing Date: 04/18/2025
Hiring Agency/Seniority Unit: Veterans Affairs Dept / Veterans Affairs-MMA
Division/Unit: Department of Veterans Affairs / Field Operations
Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
Days of Work: Monday - Friday
Travel Required : Yes - 50% (required occasional overnight stays as well as travel throughout the state of Minnesota)
Salary Range: $32.33 - $46.91 / hourly; $67,505 - $97,948 / annually
Classified Status: Classified
Bargaining Unit/Union: 216 - Middle Management Association/MMA
FLSA Status: Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Field Operations Supervisor plays a critical role in leading and overseeing outreach efforts to Minnesota’s diverse veteran communities, with a specific focus on engaging tribal nations and supporting veteran services within these communities. This position exists to provide leadership, supervision and training of the Field Operation Divisions' Tribal Veteran Service Officers, Veteran Claims Representatives and Veteran Claims Representatives Seniors (Veteran Service Officers) of the Minnesota Department of Veterans Affairs (MDVA).
This role will establish and maintain professional relations with the United States Department of Veterans Affairs (USDVA) leadership and employees of the Veterans Benefits Administration (VBA), Veterans Hospital Administration (VHA) and Board of Veterans Appeals (BVA). The position will establish and maintain professional relations with County Veterans Service Officers and National Veterans Service Organizations for business needs. In addition, this position will use department electronic data collection system (VATS) to create reports for leadership as well as to adjust to day-to-day business needs or business model.
This position is eligible for hybrid telework. Employees may generally telework up to 50% of their scheduled workdays in a month.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Three (3) years of experience in at least three (3) of the following areas relevant to Veterans benefits, Veterans Programs, or Veterans disability/medical claims:
Interviewing claimants.
Investigating/researching claims.
Advocating/recommending disposition of claims.
Approving claims.
Documenting technical decisions.
Interpreting and applying guidelines, rules, laws, and/or policies and procedures.
Providing technical assistance.
Presenting at hearings or conferences.
AND
Interpersonal skills sufficient to provide guidance, direction, and constructive feedback.
Ability to plan, evaluate and organize work, set priorities, and determine resource requirements.
Ability to determine short-and long-term goals and strategies; coordinate with other organizations to accomplish goals; monitor progress and evaluate outcomes.
STATUTORY ELIGIBILITY REQUIREMENTS
To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:
(1) Residence in the State of Minnesota,
(2) Citizenship in the United States, and
(3) Veteran of the armed forces of the United States as defined in section 197.447.
197.447 Veteran, defined: The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a, or who has active military service certified under section 401, Public Law 95-202. The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary.
Preferred Qualifications
Supervisory, lead worker or other leadership experience.
Claims adjudication experience.
Experience in public speaking.
Knowledge of USDVA and MDVA Benefits and Programs rules and regulations.
Experience working with Veterans in medical facilities
Bachelor’s degree in business, communication, Liberal Arts or a closely related field.
Additional Requirements
Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).
Finalists may be required to pass drivers license check.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.