Job Information
Actalent EE Technician (75% Travel Role) in Saint Paul, Minnesota
We are currently seeking a highly skilled and motivated Customer Support/Field Service Technician to play a crucial role in ensuring the success of our customers through the optimal functioning of our printing systems. In this role, you will be responsible for the installation, maintenance, and support of these systems. Your primary objective will be to merge technical expertise with excellent customer service to enhance overall customer satisfaction, resulting in mutual success.
Responsibilities:
Install and configure systems at customer sites
Provide technical support and troubleshoot issues onsite and through phone, email, and chat
Provide training in best practices to on-site personnel
Develop and maintain strong relationships with customers
Keep records of customer interactions, technical issues, and resolutions
Collaborate with cross-functional teams to resolve complex technical problems
Collaborate with internal teams to improve products and services
Requirements:
Associate's degree, or Bachelors degree in electrical engineering
military E4 or equivalent competency in Engineering, tech support, or a related field. E5 or equivalent
Excellent problem-solving and troubleshooting skills
Working knowledge of simple DC circuits and test procedures with a strong mechanical aptitude
Some knowledge of any computer language preferred
Some fluency in Mandarin is a plus
Proven experience in technical support or a similar customer-facing role
Working knowledge of Microsoft Office and the Windows environment
Exceptional communication and interpersonal skills
Willingness to travel domestically and internationally as required by customer needs
Ability to work independently and collaboratively in a fast-paced environment
Adaptability and a customer-centric mindset
Ability to lift 50 pounds independently and access components from the floor to a five-foot level
Able to utilize commercial air, ground, and self-driven transportation
Comfortable standing for long periods of time during on-site support and system demonstrations
Experience with MasterCam, AutoCAD, SolidWorks, Cognex Vision, or a computer language is preferred
Pay and Benefits
The pay range for this position is $50000.00 - $70000.00/yr.
flight and car rental for travel. full health benefits, pto etc.........................................
Workplace Type
This is a fully onsite position in Saint Paul,MN.
Application Deadline
This position is anticipated to close on May 9, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.