AMVETS Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Regulatory Review Representative will be responsible for regulatory and compliance oversight and reviews of multiple third-party agencies that support Post Charge-Off Credit Card Collection activities as well as oversight and reviews for Post Charge-Off business lines and support groups for U.S. Bank.

Position Highlights

• Conducting monthly off-site and on-site review of agencies to ensure compliance with all Federal, State, and local regulatory requirements as well as compliance with contracts and service level agreements with U.S. Bank

• Reviews will consist of both recorded and live side by side call monitoring, transactional reviews, special account handling requirements, as well as on site agency management engagement, monthly letter reviews and reconciliation and oversight

• Completing an analysis and writing a report for senior bank management on the results of the monthly reviews

• Identification and solution-based methodology (root cause analysis) to work with agencies to complete successful remediations based upon their findings to mitigate potential risks to the Bank

• Excellent verbal and written presentation and communication skills. Must have ability to author and present to executive level audiences for agency audit results and performance trends

• Will be required to work other projects assigned

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically, two to three years of experience in regulatory compliance activities

Preferred Skills and Experience

• The ideal candidate will have experience managing multiple vendor agencies with preferred collections experience coupled with previous call center operations and/or auditing experience and knowledge of the credit card or financial service industry

• Must be a self-motivator with strong planning and organizational skills

• Occasional travel will be required to conduct onsite reviews of third-party agencies

• Ability to develop test schedules, review testing plans, track test issues and report on test results

• Working understanding of collection laws and regulations

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Ability to work as part of a project team

• Strong computer skills, especially Microsoft Office applications

• Ability to resolve moderate problems with minimal guidance

• Accounting experience a bonus

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00 - $86,240.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.