Job Information
TAD PGS, Inc. Operations Center Coordinator in Saint Louis, Missouri
We have an outstanding Contract to Hire position for anOperations Center Coordinator to join a leading Company located in theSaint Louis, MO surrounding area.
Job Responsibilities:
Answer incoming calls from clients and vendors related to data center maintenance.
Create and update work order requests in internal database and client databases.
Document and perform data entry of information from calls into various systems.
Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response.
Dispatch technicians to data center locations to address maintenance requests.
Monitor data center alarms, and notify clients, leads, and internal groups as applicable.
Escalation of emergency issues to management and clients as needed.
Follow set processes and procedures.
Attend weekly group meetings to discuss new and updated processes and procedures.
Additional duties as assigned.
Basic Hiring Criteria:
Bachelor's degree in Business Administration or related field preferred, High School Diploma or equivalent required.
1 to 3 years of experience in a fast-paced environment required. Prior experience in Maintenance Dispatching preferred . For entry level employees, experience in retail, or administrative roles is preferred.
An eager and motivated individual who excels in a team environment.
Excellent verbal and written communication skills.
Strong attention to detail required .
Ability to multitask in a fast-paced environment.
Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments.
Proficiency with basic operations of a computer; MS Outlook , Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance