Job Information
Sacramento County Senior Automotive Technician in Sacramento, California
Senior Automotive Technician
Print (https://www.governmentjobs.com/careers/sacramento/jobs/newprint/4928635)
Apply
Senior Automotive Technician
Salary
$79,030.80 - $87,132.24 Annually
Location
Sacramento, CA
Job Type
Permanent Full-Time
Job Number
29648-25-O
Department
County Wide
Opening Date
05/09/2025
Closing Date
6/20/2025 5:00 PM Pacific
Description
Benefits
Questions
The Position
Under general supervision, leads, plans, schedules, and oversees the work of Automotive Technicians and Fleet Service Workers while performing the same and/or more difficult duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures, and job expectations; and provides training to staff.
Examples of Knowledge and Abilities
Knowledge of
Principles and practices of leadership, mentoring, and training
Applicable federal, state, and local laws, codes, and regulations
Operational characteristics, services, and activities of an automotive repair facility
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
English usage, spelling, grammar, and punctuation
Operation, maintenance, repair, and servicing of gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks, including gasoline internal combustion engines
Preventative maintenance standards for gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks
Hazmat storage and disposal requirements
Principles and practices of repair cost estimates for gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks
Parts, supplies, and equipment used in the operation, maintenance, and repair of gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks
Principles and practices related to automotive emission control systems and standards
Federal, state, and local air quality compliance standards
Automotive chassis and body components
Automotive mechanical and electronic fuel, cooling, electrical, drive train, brake, suspension, transmission, and heating and air conditioning systems
California State General Safety Orders and Construction Safety Orders relating to equipment maintenance and repair shops
Federal Motor Carrier Safety Regulations
Ability to
Lead and train Automotive Technicians and Fleet Service Workers
Plan, coordinate, organize, schedule, and review the work others
Provide work direction and instruction
Research and evaluate work problems, and recommend solutions
Develop and maintain cooperative, effective working relationships with others
Communicate clearly and concisely, both verbally and in writing
Interpret and apply applicable federal, state, and local laws, codes, and regulations
Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
Diagnose and repair technical problems of gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks
Work independently, prioritize work, and make sound decisions
Read and understand automotive operating manual and schematics
Evaluate vehicle condition and determine course of action
Safely operate gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks to ensure proper working order
Visually detect conditions that will affect the safe operation of automotive equipment
Maintain supplies and parts inventory
Perform work using acetylene and arc welding equipment
Keep records and prepare shop reports
Read and understand parts books and automotive and equipment shop manuals
Work safely in and around gasoline, diesel, natural gas, electric, and hybrid automobiles and light trucks, and enforce County safety policies and standards
Employment Qualifications
Minimum Qualifications
Four years of full-time paid experience diagnosing malfunctions, and repairing and maintaining gasoline, diesel, or alternatively powered vehicles such as automobiles, light, medium, and heavy duty trucks, buses, or construction equipment.
Note: Coursework from an accredited college, vocational training school, or military training program in Automotive Technology, Diesel Technology, Heavy Maintenance Equipment Repair, or Construction Equipment Repair, or other area or field closely related to the intent of the class may be substituted for up to two years of the required experience on the basis of 2.5 semester (3.75 quarter) units are equal to one month of experience.
Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (http://www.personnel.saccounty.net/Documents/EducationalDocumentsGuidelines.pdf) or speak to someone in our office before the cut-off date listed in this notice.
General Qualifications
Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.
Special Access:
Incumbents assigned to the Airport must acquire and maintain an airport security badge allowing access to secure County airport locations.
License Requirement:
A valid California Driver License, Class C or higher, shall be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Tool Requirement:
Employees in this class are responsible for providing their own basic set of journey level repair tools.
Physical Requirements:
Positions in this class require the incumbent to be able to:
Have sufficient sense of smell, vision, touch, and hearing to observe equipment functions for normal and abnormal occurrences and the condition of shop facilities.
Work in cramped areas and in awkward body positions. Bend, stoop, squat, kneel, crouch, and reach above the shoulder.
Walk on uneven surfaces; walk up and down stairs.
Climb ladders to access large pieces of equipment.
Work while wearing approved personal protective equipment as required.
Lift, carry, and transport objects weighing up to 100 pounds with or without assistance.
Distinguish one color from another in order to trace electrical wiring by color coding.
Read gauges and meters.
Grasp, manipulate or assemble objects of varying shapes and size with precision and coordination.
Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.
Working Conditions:
Positions in this class require the incumbent to:
Work outside in all types of climatic conditions including inclement or very hot and/or cold weather.
Be exposed to a typical automotive/heavy equipment repair environment including but not limited to automobile and diesel exhaust fumes, chemicals, hazardous waste, solvents, asbestos, acids and caustics, flammable materials, and welding torches.
Work around high noise levels.
Work in close and/or tight spaces which may be extremely hot and/or humid.
Work on equipment at heights six feet and more above the ground.
Work day, swing, or graveyard shifts, weekends, holidays, overtime, standby and other non-routine hours.
Probationary Period
The probationary period for this classification is six (6) months.
Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application online by 5:00 PM on the final filing date of 6/20/2025. Click here (http://agency.governmentjobs.com/sacramento) to apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net
Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
A resume may be included with your application, however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
If you have no experience, write "no experience" for the appropriate question.
For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here (https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx) for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
www.saccountyjobs.net
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.
EMPLOYEE BENEFITS
As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees' Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:
Legal Advice/Difficult Decisions
Marriage or Family Relationships
Financial or Credit Worries/Elder Care
Alcohol and Drug Abuse
WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.
DEPENDENT CARE REIMBURSEMENT ACCOUNT:
Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
MEDICAL REIMBURSEMENT ACCOUNT:
The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.
WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT
Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.
"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.
Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx
OTHER INFORMATION
VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.
"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:
Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
Become a union member;
Pay a fair share fee to the union; or,
Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01
The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.
Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.
In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.
By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.
I have read and understood the above instructions.
02
Describe in detail your relevant education and training background that pertains to the position of Senior Automotive Technician with the County of Sacramento. Provide the following information about your education and training, if applicable:
The name of the institution, college, or apprenticeship program you attended, the name of the certificate or degree earned, (AA/AS, BA/BS, etc.), your major field of study and the number of units completed
State Automotive Technician Apprenticeship program
Manufacturer (e.g. Ford, GM) training completed
Continuing or ongoing education or coursework units, certificates (excluding ASE – see Question 3) received or other appropriate professional training separate from the above answer
If you have no relevant education or training, please write “None
03
List any current ASE certifications you possess and their expiration dates. If you have no current ASE certifications, please write “None”.
04
Describe in detail your experience which qualifies you for Senior Automotive Technician with the County of Sacramento. In addition to describing your experience, for each related position you have held please list:
Your employer(s)
Dates of employment
Position(s) held
Specific job duties
Types of vehicles worked on
If you have no relevant experience, please write “None”.
05
Describe your experience leading and directing staff. Be specific as to the lead worker duties you performed. Include in your response employer/organization information, your job title, and dates of employment as a lead worker. If you have no lead worker experience, please write “None”.
06
Describe in detail an experience where you had to address an employee who was not meeting performance standards. What was the performance issue and how did you address it? If you have not had this type of experience, describe what you would do in this situation.
07
Describe in detail your experience providing customer service in an automotive service/repair role. In your response, please include the following:
Employer(s), job title(s) and dates of employment
Types of complaints handled
Your role/the steps you took in handling the complaint
Follow up action to ensure resolution
If you have no relevant experience, please write “None”.
08
Describe in detail your experience working with vendors and contractors. Include in your response the key issues in maintaining a successful relationship with vendors and contractors, and how you resolve service problems. If you have no relevant experience, please write “None”.
09
Describe in detail your experience using computers and software such as Microsoft Office (e.g. Word, Excel, Outlook, etc.) and fleet management information systems. Include in your response the names of the software/programs you have used, the types of tasks performed with each, and your level of proficiency (beginner, intermediate or advanced). If you have no relative experience, please write “None”.
10
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.
I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.
Yes.
No.
11
I have read the General Requirements and Other Requirements as stated on the job announcement.
Yes.
12
Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.
Attended in the last one (1) – three (3) months.
Attended in the last four (4) – six (6) months.
Attended in the last seven (7) months – one (1) year.
Attended an event more than one (1) year ago.
Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
Have not attended a career fair and/or job event.
13
List the following for the career fair and/or job event you attended:
Name of event
Location of event
Month and year of event
If you have not attended an event where you interacted with representatives from Sacramento County, please type "None".
Required Question
Employer
County of Sacramento
Address
700 H Street, Room 4667 Sacramento, California, 95814
Phone
(916) 874-5593
Website
http://www.saccountyjobs.net
Apply
Please verify your email address Verify Email