Job Information

Kelly Services Business/System Analyst - Process Improvement in Sacramento, California


The Process Improvement Analyst assists in identification and delivery of

process improvement initiatives throughout the company. The role will facilitate targeted process

improvement activities using improvement tools and methodologies including Process

Mapping, Root Cause Analysis, Lean, Six Sigma and Plan, Do, Study, Act (PDSA) to deliver measurable

impact on organizational goals. This position supports the company by analyzing and utilizing operational and

other data to guide process improvement activities within the organization.


  • Coordinates with management and departmental staff to identify and evaluate

opportunities for process improvement initiatives that lead to a positive and measurable

impact on organizational goals.

  • Designs and implements process improvement initiatives to improve outcomes, optimize

use of organizational resources and maintain organizational alignment.

  • Acts as a resource and engages staff in developing and implementing improvement

projects in their departments.

  • Leads improvement initiatives and facilitates the development of problem-solving projects

and process change. Regularly reports the status of projects and related impact.

  • Works collaboratively with Business Intelligence team on data collection, analysis, and

reporting to ensure project selection and goals are data driven.

  • Maintains a working knowledge of industry regulations and standards and ensures that

improvement initiatives align with company SOPs, processes, and training.

  • Participates in national and industry specific meetings/conferences, networks with process

improvement professionals, shares best practices, tools, and materials.


  • Education Required: Bachelor’s Degree from an accredited university or college. Certification in Quality Management and/or Process Improvement methods required (e.g. LEAN, Six-Sigma, ASQ, etc.)

  • Minimum 2 years of related experience in process improvement. Demonstrated expertise in leading organizational process improvement initiatives with

  • Skilled at data collection, analysis, and reporting.


Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio,

PowerPoint, etc.) Computer Skills: Excellent written and verbal communication skills, skilled at multi-tasking, strong attention to detail and ability to meet deadlines

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.