Job Information
Kuehne+Nagel Sea Logistic Customer Care Specialist in Rotterdam, Netherlands
We're looking for you! For our office in the heart of Rotterdam, we're seeking a new addition to our Sea Logistics Key Account Import team. We're in need of a dedicated Customer Care Specialist to bolster our team in Rotterdam.
Your Role
In this dynamic role, you'll serve as a crucial liaison between customers, Key Account Managers, outside sales, operational departments, and our global offices, handling commercial, customer service, and monitoring tasks. We're looking for someone with a passion for customer service and sea logistics; any related knowledge is a plus. If this resonates with you, please continue reading to apply!
Your Responsibilities
• Handle day-to-day interactions with both existing and new customers assigned to you.
• Qualify, monitor, and delegate customer orders for execution by the Operational Care Centre (booking) Team into operational systems.
• Proactively collaborate with internal teams to manage existing customers in your portfolio and drive necessary improvements.
• Oversee and manage the onboarding process for new customers in partnership with Key Account Managers, outside sales, and operations.
• Provide proactive advice and consultancy to ensure customer satisfaction.
• Monitor internal data and customer indicators/KPIs, plans and offering solutions for continuous improvement.
• Ensure administrative processes are efficient, controlled, and successful, using your flexibility and problem-solving skills to contribute positively.
• Build and maintain customer relationships to foster partnerships beneficial for both Kuehne + Nagel and the customer's growth
Your Skills and Experiences
• Strong team player with the ability to work independently.
• Organizational prowess, with the ability to prioritize and differentiate main issues from peripheral ones.
• Customer- and service-oriented mindset.
• Thrives in a fast-paced, dynamic environment, adept at prioritization and quick adaptation.
• Excellent command of English; Dutch proficiency is advantageous.
• Available for a 40-hour workweek.
Good Reasons to Join
At Kuehne + Nagel, finding joy in your work means something different to each employee. That's why we offer an ambitious work environment where entrepreneurship, development, and progress take center stage. Alongside a competitive salary, we provide a travel allowance and a solid pension plan. You'll enjoy 24 vacation days and 3.5 ATV days, with the option to purchase extra days. You'll begin with an annual contract, with the potential for permanent employment, and you'll have control over your own development through our Kuehne + Nagel Academy. Kuehne + Nagel values reliability in its employees, which is why we conduct background checks (WLS) and request a Certificate of Good Conduct (VOG).
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.