Job Information
Feldco Windows, Siding & Doors Operations Specialist - Des Plaines, IL in Rosemont, Illinois
Operations Specialist
We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in the America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.
Join a company recognized by the Chicago Tribune as one of Chicago's Top Workplaces for the 11th time in 2024!
What can Feldco Offer You?
Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development
Security – We operate profitability and are enhancing the benefits and care of our employees
Professionalism – We are investing heavily in quality improvements and establishing industry-best operations
Teamwork – We are focused on assisting each other and working together to take care of our customers
Position Responsibilities:
Calling clients to schedule service, measurement and installation appointments.
Resolve product or service concerns by clarifying customer’s issues.
Open and maintain customer accounts and update I.T. system.
Contribute to team results by working closely with field staff and other departments.
Receive, assemble, file, and organize job packets.
Complete necessary paperwork and data entry to process purchasing.
Process on-order and completion payments for services and contracts.
Notify Installation Companies of daily work and customer expectations.
Answer phones to assist customers when they call.
Position Requirements:
One year of customer service experience.
Problem solving capabilities.
Excellent communication skills.
Ability to multitask.
Must be a team player.
Must pass background check and drug screen.
Preferred Skill Set
Entrepreneurial Spirit.
Home improvement / construction industry experience, although not necessary.
Job Information:
Hours: 8am to 5pm Monday To Friday; 1 Hr Lunch;
Every other Saturday required (will receive additional weekday off when working Saturdays)
Location: 1656 Winthrop Dr, Des Plaines, IL 60018
Pay Range: $35,360 – $38,896+
Benefits Offered to Feldco Employees:
Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco’s medical plans.
Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.
Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.
Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees
Disability Coverage: Employees can enroll in STD and LTD.
Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage
Employee Assistance Program
Offer identity Theft protection
Discount on pet insurance through Fetch
401(k) Retirement Plan: 401(k) with company match
PTO and paid holidays