Job Information
Burrell Behavioral Health Client Access Representative in Rolla, Missouri
Job Description:
Job Title: Client Access Representative
Location: Rolla, Missouri
Department: Recovery ServicesEmployment Type: Part-time
Job Summary:
Join our team and make a difference in the lives of those seeking recovery. As a Client Access Representative, you will be the welcoming face that greets and guides individuals on their journey towards healing. With a compassionate heart and excellent organizational skills, you will play a crucial role in ensuring a seamless experience for our clients. If you thrive in a dynamic environment and find fulfillment in helping others, this role could be the perfect fit for you.
The Client Access Representative is responsible for managing the overall client scheduling process, payment collection, and maintaining up-to-date client records. This position serves as the initial point of contact, ensuring a warm and professional welcome to our facility.
Rolla, Missouri, offers a vibrant community with a rich cultural heritage and a wealth of outdoor recreational opportunities, making it an ideal place to work and live.
The Client Access Representative position offers…
- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Key Responsibilities:
Greet and register clients, verify personal information, insurance details, and collect co-payments.
Schedule appointments, manage clinician calendars, and verify client benefits and eligibility.
Handle appointment changes, cancellations, and no-shows according to established processes.
Collaborate with clients, families, and staff to resolve any issues during client visits.
Ensure completeness of client health records and prepare necessary documentation.
Manage cash transactions, balance daily records, and issue receipts.
Coordinate client referrals and effectively utilize the Electronic Medical Records system.
Answer phone calls, provide information, and direct inquiries to appropriate personnel.
Maintain a welcoming and tidy reception area.
Participate in service monitoring and quality improvement initiatives.
Demonstrate excellent guest relations skills in all interactions.
Perform additional duties as assigned by leadership.
Education and/or Experience Qualifications:
High school diploma or GED required.
Previous customer service experience preferred.
Additional Qualifications:
Successful completion of background checks, including criminal record, driving record, and abuse/neglect.
Reliable transportation and valid driver's license with appropriate insurance coverage.
Completion of New Hire Orientation and Relias Learning training at the beginning of employment and annually thereafter.
Keywords: Client Services, Scheduling, Reception, Customer Service, Data Entry, Medical Records, Payment Processing, Patient Registration
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees