Job Information
United Way of Connecticut 2-1-1 Contact Center Specialist - Information and Referral Services in Rocky Hill, Connecticut
What you will do
You will field calls, chats, and texts from adults and youth in need of assistance, listening carefully to their needs and providing information and referrals to community-based providers.
You will document communications, ensuring continuity and follow-up as needed.
You will also work with local social service agencies to identify gaps, communicating needs to leadership that will improve the quality of Connecticut's social service infrastructure.
You'll participate in classroom and on-the-job training to thoroughly prepare you for this critical role
Available Shift:
Sunday Through Thursday 08:30am-05:00pm
The Pay
$21.00 per hour PLUS shift differentialfor 2nd and 3rd shift hours
Additional $0.75 per worked hour for certified Spanish- or Portuguese-speaking staff ($1.50 per hour worked for both languages) after 90 days
The Benefits
An outright8% 401(k) contribution(it equals almost an additional $3,500 per year when you work your FT schedule)
20 days of Paid Time Offin a calendar year - you begin accruing immediately!
13 paid holidaysper year
Generoushealth benefits
Tuition reimbursement after 1 year
Employment at UWC counts toward Public Service Student Loan Forgiveness
Supportive, culturally diverse, and inclusive company culture
Classroom and on-the-job training of 8 weeks. Training takes place Monday - Friday, 8:00am - 4:30p regardless of your assigned work shift. After training, you may work a combination of remote and in-office in our beautiful new office space.
Why you should work here
United Way of CT was voted a Best Place to Work in 2023
In addition to competitive pay, extensive benefits, in-depth training, and opportunities for career enrichment, you'll have the opportunity to work as part of a team passionate about offering quality services to help CT residents thrive
Requirements
APPLICATION DEADLINE: June 12,2024
Please apply through our company's website:(https://recruiting.paylocity.com/recruiting/jobs/All/ee8fbb69-0980-4d36-8c9f-c3b5b8239a2f/Uwc-Best-Places-2)
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.