AMVETS Jobs

Job Summary

The Vice President of Residential Treatment Services is a dynamic, mission-driven leader responsible for the overall strategic, operational, and financial management of the organization’s residential treatment services – currently serving 220+ beds across 4 residential treatment campuses in New York State (i.e., Rochester, Chili, Auburn, and Bath); reporting to the Chief Operating Officer.

Success in this role requires a leader who models emotional intelligence and leads with resilience, sound judgement, and a commitment to principled decision-making in support of long-term organizational health and client outcomes. This leader maintains a strong, visible presence across residential treatment campuses to build relationships, support teams, and ensure alignment between strategic goals and direct service implementation.

Essential Job functions

• Strategic Leadership: Develop and execute short- and long-term strategies for residential treatment services that align with Hillside’s vision, mission and values.

• Disciplined Execution: Foster a culture of operational discipline, ensuring the consistent execution of tactics and adherence to standardized business processes and practices to drive continuous improvement, quality, efficiency and measurable outcomes.

• Operational Oversight: Ensure high-quality, family-driven, youth-guided, culturally aware, and trauma informed services across multiple residential treatment campuses; implement systems and processes that support operational excellence and client-centered care.

• Staff leadership and Development: Build, mentor, and lead high-performing diverse management teams. Invest in professional development for management teams and empower accountability at all levels.

• Financial Management: Manage program budgets with full P&L accountability. In collaboration with Finance, develop sustainable annual budget; monitor financial performance and optimize resource utilization. Ensure current/future financial and operational success through prudent fiscal management and decision-making, timely actions and thorough risk analysis.

• Regulatory Compliance: Maintain full compliance with all local, state (including and not limited to OCFS, OMH, OPWDD, DOH, and etc.), federal, and/or otherwise regulatory requirements & standards; lead audit preparation and continuous improvement efforts in collaboration with support departments.

• Emotional Intelligence and Organizational Fortitude: Exhibit emotional maturity and strategic foresight to lead through complex situations, balancing empathy with the decisions needed to prioritize long-term organizational health and client outcomes.

• Interdepartmental Collaboration: Effectively collaborate across a highly matrixed organizational structure to maximize shared resources, alignment, and innovation.

• Program Quality and Innovation: Promote and support a culture of continuous improvement, evidence-based practices, and service excellence across residential treatment services.

• Stakeholder Engagement: Develop strong, trusted relationships with staff, funders, oversight agencies, families, and community partners. Further Hillside’s identity as a thought partner in the child-serving sector.

• Crisis Management: Provide steady, decisive leadership during critical incidents to ensure safety, compliance, and business continuity.

• Growth & Demand Management: Implement program lifecycle process for residential treatment services; continuously assessing public health trends (i.e., referral patterns, service catchment, etc.) to remain nimble and responsive to community needs.

• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

• Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.

• Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.

• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

• Master's degree in social work, public health, human services or related field – or an equivalent amount of education, experience, and/or licensure required

• Minimum 10 years of progressively responsible leadership experience in residential treatment services, human services, behavioral health, or healthcare settings; strong understanding of child-serving sector is essential

• Minimum of 5 years in a senior executive role overseeing operational and financial performance managing multiple program areas, complex service delivery systems and external partnerships

Special Requirements

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

• Communication Excellence: Clear, compelling communicator with strong communication and presentation skills; including the ability to share strategic and operational insights with peers, staff, funders, oversight agencies, families, community partners, and donors

• Disciplined Operational Mindset: Proven ability to operationalize strategy through tactical execution, standardization of processes, and systemization of workflows

• Financial Acumen: Strong budget management, financial planning & analysis, and P&L responsibility experience

• Emotional Intelligence and Courageous Leadership: Demonstrate ability to balance empathy with decisiveness, communicate difficult messages, and sustain organizational focus during times of change or adversity; exceptional ability to build trust, influence organizational culture, and resolve conflicts diplomatically in a diverse, matrixed environment

• Change Management: Experience leading organizational transformation, operational improvement, and/or strategic growth initiatives

• Problem-Solving and Decision-Making: Strong critical thinking and judgement skills; ability to act decisively

• Technology Proficiency: Proficient in the use of Electronic Health Records (EHRs), case management systems, and Microsoft Office applications (e.g., Excel, Word, PowerPoint, etc.)

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends

• The following physical demands are required:

• Occasional sitting (up to 4 hours)

• Occasional standing (up to 1 hour)

• Occasional walking (up to 2.5 hours)

• Occasional driving (up to 8 hours)

• Continuous balancing (up to 8 hours)

• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)

• Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis

• Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis

• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)

• Occasional exposure to dust, fumes, gases or chemicals is apparent

• Protective clothing or equipment required: Close toed shoes; Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation

• Ability to change positions as needed

  $124,200 Minimum pay rate, $197,000 Maximum pay rate, based on experience.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

Requisition ID: 2329