Job Information
University of Rochester Collections Representative IV in Rochester, New York
Responsibilities
Job Summary
With significant latitude for initiative and judgment the MFGBO Lead Payment Posting Specialist is responsible for assisting the Payment Posting Manager to direct the daily operations of the department. Trains new employees, monitor, resolves posting and remittance problems, and provides coverage during employee absences. The Lead Payment Posting Specialist is responsible for maintaining various departmental databases and spreadsheets including the Issue database to ensure efficient resolution of payment posting issues. This position requires excellent organizational and interpersonal skills, attention to detail, and understanding of sound financial controls, ability to interpret University ledger reports, third party payer remittances and strong analytical abilities.
Key Functions and Expected Performances
With general direction of the Payment Posting Supervisor and with significant latitude for initiative and judgment:
40% Supervises and coordinates the daily activities for payment posting staff, serves as a focal point for answering questions and solving problems for difficult and unusual accounts. Troubleshoots problem identification, quantification and resolution. Coordinates the development of the monthly schedule outlining individual duties and responsibilities- including but not limited to electronic file processing, Manual Payment Posting, Refunding, Self-Pay and CC Payments. Responsible for the training and cross training of all employees within the department. Enters problems, employee errors, transactions and questions into respective databases and follows issues through to resolution.
20% Assists in personnel related matters, such as monitoring and preparing performance evaluations. Brings conflict out into the open and resolves it collaboratively through negotiation, involving management when needed. Closely monitors staff performance, developing methods of performance review and quality control. Provides specific feedback to staff on a continuing basis and in a timely manner; which encourages growth. Assists in the hiring, training and cross-training of staff.
25% Assists in performing payment application activities to ensure coverage during staff absences, or as needed. This includes but is not limited to: posting electronic files, posting self-pay payments, posting third party commercial payments, reversing charge off accounts that were sent to the collection agency, posting manual insurance payments, posting denials, credit card payments and authorization, and processing patient refunds.
10% Acts as an authority in the absence of the manager, exercising tact and good judgment. Reviews and approves staff time off requests in the absence of the manager following departmental policies and procedures.
5% Recommends, develops and implements policies and procedures. Annually reviews and updates existing policy and procedure manual.
Background Expectations:
- Required:
Associate’s degree in Business Administration.
3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience.
1 year of demonstrated leadership experience; or an equivalent combination of education and experience.
- Preferred:
- Medical terminology experience.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $20.92 - $29.29 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Apply for Job
Careers
Sign In
New User
Location: Medical Faculty Group
Full/Part Time: Full-Time
Opening:
Schedule: