Job Information
Nazareth College Financial Aid Operations Specialist in Rochester, New York
Financial Aid Operations Specialist Bookmark this Position Justification/Posting | Print Preview | Apply for this Job
Please see Special Instructions for more details.
Nazareth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.
Position Details
Position Information
Position Title Financial Aid Operations Specialist
Position Type Staff
Requisition Number 21276
Department Financial Aid
Title of Supervisor Associate Director, Financial Aid
Full-time/ Part-time Full-time
Work Hours per Week 35
Weeks Per Year 52
Months Per Year: 12
Work Days Monday - Friday
Work Hours 35
End Date (required for Temporary, Per Diem, Independent Contractor/Agency):
Salary Range $19 - $21 per hour
Hours and Months 35 hours 12 months
Exemption Status Non-Exempt
Staff Job Description
Job Description Summary
Under the direction of the Associate Director, the Financial Aid Operations Specialist is primarily responsible for the financial aid records management, system data integration, and communication production. Primary administration of outside scholarships. Provides customer service to current and incoming students and families. Primary for verification of student records.
Salary Range: $19 – $21 per hour
Essential Functions
Provides customer services for current and incoming students and families.
Serves as primary on all inbound emails to the financial aid email account.
Respond to emails and forward as appropriate.
Serves as back up on inbound calls.
Determines if a situation needs to be escalated to an Assistant, Associate or Director of Financial Aid.
Processes outside scholarships of approximately 1 million.
Review financial aid offers to ensure the students are within the cost of education and revise financial aid offers as appropriate.
Return funds to donors if required.
Reconcile daily disbursements using the FATR report.
On a monthly basis, reconcile the information between Colleague and Powerfaids.
Manages the Federal verification process.
Reviews submitted IRS tax transcripts, Federal verification forms and the required supporting documentation.
Updates the FAFSA based on the review of documentation.
Revise financial aid offers based on review and notify students of changes.
Serve as primary point of contact for content management on the financial aid web pages.
This included oversight of updated information, checking for dead links, and collaborating with colleagues on new content.
Monitor scholarships that require on campus housing.
Revise financial aid offers as necessary and send notifications to students.
Manage the awarding, disbursement and reconciliation process for the Graduate Assistantship program and the Residence Assistance program.
Monitor the budgets for both programs.
Required Education, Experience, Technology Applications and Skills
Bachelor degree and 1 year in financial aid or relevant experience
Customer service skills.
Must be detail oriented with problem solving skills.
The ability to work independently, prioritize work and multi-task.
Strong written and verbal communication skills.
Preferred Education, Experience, Technology Applications and Skills
2 + years financial aid experience.
Powerfaids experience a plus.
Supervisory Responsibilities
May provide oversight for one or more student workers, including graduate assistants.
Physical Requirements
Equipment to be used
Standard office equipment
Posting Detail Information
Posting Date 03/01/2024
Closing Date
Special Instructions to Applicants
Nazareth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.
Quick Link https://jobs.naz.edu/postings/3815
Applicant Documents
Required Documents
Resume
Cover Letter
Optional Documents
Posting Specific Questions
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