AMVETS Jobs

Salary Range: $22.00 - $24.00 PRIMARY RESPONSIBILITY:The Relationship Associate provides day-to-day customer service support to the GRB’s Commercial clients and Relationship Managers, including establishing new accounts, problem resolution, research, and technical support. ESSENTIAL FUNCTIONS:Provide day-to-day support of the bank’s commercial clients through the following:Exemplify the GRB Experience by maintaining a high degree of professionalism while providing outstanding customer service to the bank’s clientsCommunicate with Commercial clients via email and telephone, depending on client needsResearch and resolve miscellaneous client loan and deposit account inquiriesProvide backup technical support/troubleshooting for clients related to Cash Management products and servicesWork closely with Relationship Managers in establishing new deposit accounts for Commercial clientsPerform account updates as requested by clients and Relationship ManagersPrepare and process client transaction requests including wire transfers, loan pay downs, line of credit draws, account transfers and bank checksPrepare loan and deposit account maintenance requests and provide to OperationsReview Insufficient Funds activity and update report dailyPerform follow up on past due commercial loansReview various customer data reports (money market exceeding withdrawals, negative deposit account balance) and ensure follow-up with customer for resolutionProcess deposits through mail in an accurate, efficient manner compliant with bank policies and proceduresMaintain and review customer data in the nCino system, including deposit accounts and email trackingSECONDARY FUNCTIONSCross-sell Commercial relationships where applicableRespond to requests for credit inquiriesPrepare invoice payments for all commercial check ordersAssist Relationship Managers in clearing loan exceptionsOther duties as assigned by manager EDUCATION AND EXPERIENCE:High School Diploma /GED (Associates Degree preferred) with a minimum of 1year of banking experience Commercial banking experience preferred, or the equivalent combination of education and experience. COMPETENCIES:Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smileLead by example. Identify current or potential problems, take ownership and see them through to resolutionAct as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and assist others, within and across departmentsAbility to work independently. Seek and incorporate feedback on your performance from management, coworkers, and clientsDemonstrate strong computer skills including Microsoft suite of productsWorking knowledge of general Banking Policies and ProceduresMaintain strong organizational and time management skillsDemonstrate a high level of analytical, problem solving and decision-making abilitiesHave the ability to multitask, with exceptional attention to detail PHYSICAL DEMANDS:While performing the duties of this job, the employee will be sitting or standing for extended periods of time.  The employee may need to lift up to 25lbs, as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:The work environment characteristics described here are the representative of those an employee encounters while performing the essential functions of this job.  The work environment is indoor and climate controlled.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or Local law.THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.

Minimum Salary: 22 Maximum Salary: 24 Salary Unit: Yearly