Job Information
Discover User Experience Research Lead in Riverwoods, Illinois
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
As a UX Research Lead, you’ll partner with designers, product managers, and cross-functional teams to drive user understanding and design strategy for our credit card and banking platforms. You’ll lead primary research studies, apply behavioral insights, and translate findings into powerful narratives that influence decisions at every level.
What You'll Do
Lead qualitative and quantitative UX research — including usability studies, surveys, co-creation sessions, and ethnographic work — across mobile and web experiences.
Translate business goals and customer needs into focused research objectives and hypotheses.
Plan and execute end-to-end research projects: define scope, recruit participants, moderate sessions, analyze findings, and present actionable recommendations.
Conduct heuristic evaluations and provide expert feedback on design concepts and prototypes.
How You'll Do It
Collects, interprets, and synthesizes industry competitive and market trend data. Identifies themes and trends to support the development of actionable insights and recommendations.
Develops and delivers reports recommending actionable insights in support of business decisions.
Compiles and maintains a database of competitive intelligence data. Tracks alerts and deliverables to keep the business well informed on competitive activities.
Implements standard competitive data collection processes.
Collaborate closely with internal teams and external research vendors to deliver high-quality, timely insights.
Integrate insights from analytics, voice of customer, and behavioral data for a holistic view of user needs and experiences.
Champion inclusive design through accessibility testing and user advocacy.
Craft clear, compelling deliverables — from visual dashboards to video highlights and executive-ready narratives — that inspire action and impact.
Qualifications You'll Need
The Basics
Bachelors Marketing, Business Administration and Management
2+ years Marketing, communications, or related
In lieu of degree, must have at least 4+ years Marketing or Business Insights project manager or related
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
Bonus Points If You Have:
Degree in Marketing, Psychology, Anthropology, HCI, Business Strategy, or related field
3+ years of UX research, consumer insights, or human-centered design experience
4+ years of hands-on UX research experience (moderating, analyzing, reporting)
Background in behavioral science or applied psychology
Accessibility testing and inclusive design experience
Familiarity with agile environments and fast-paced product teams
Financial services or regulated industry experience a plus
Strong storytelling, visual communication, and executive influence skills
Comfortable juggling multiple projects and shifting priorities with ease
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on Apr-29-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance (https://dcba.lacounty.gov/fairchance/) ).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.