Job Information
Robert Half Collections Specialist in Riverview, Florida
Description
We are offering an exciting opportunity for a Collections Specialist in Riverview, Florida. The role involves processing customer credit applications, maintaining customer records, and resolving customer inquiries in a dynamic and fast-paced environment.
Responsibilities:
• Efficiently process and manage a high volume of B2B and B2C collections
• Handle customer inquiries via phone and email regarding their accounts
• Ensure accurate and up-to-date maintenance of customer credit records
• Communicate effectively with customers in resolving issues related to their accounts
• Monitor customer accounts and take necessary actions for the 0-120 days past due accounts
• Utilize Dynamics and Netsuite software for collections processes and customer communication
• Take part in team activities and collaborate with a team of collectors
• Adapt to a fast-paced work environment and manage tasks efficiently
• Utilize strong communication skills to ensure smooth operations
• Answer inbound calls and assist customers with their queries.
This is a permanent position that will pay up to $25/hr. depending upon experience. Please apply to Jane Gearhart if interested!
Requirements
• Demonstrated work experience as a Collections Specialist or a similar role for a minimum of 1 year.
• Proficient in answering inbound calls with a detail-oriented and customer-focused approach.
• Comprehensive understanding and practical knowledge of collection processes.
• Exceptional communication and negotiation skills; ability to resolve conflicts and handle difficult situations with tact.
• Strong analytical skills to assess customer creditworthiness.
• Proficient in using computer software and databases for record-keeping and collection processing.
• High level of patience and emotional intelligence to deal with delinquent accounts.
• Ability to work independently and also part of a team.
• High school diploma or equivalent; bachelor's degree in finance or related field is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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