Job Information

Proofpoint Service Delivery Manager, Federal in Richmond, Virginia

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

The Professional Services Service Delivery Manager will lead the Professional Services team strategy for Proofpoint’s Federal customer base, develop new services, as well as outline and implement best practices.

This is a critical and visible role as it involves support for a growing and mission-critical segment of the Proofpoint customer base. The Service Delivery Manager is the Professional Services point of contact for all customers within the Federal sales organization. The Service Delivery Manager will work with the Federal Account Managers, Sales Engineers and Fed Sales leadership to ensure successful customer deployment and high customer satisfaction.

This individual is responsible for delivering projects using a shared resource pool with other Professional Services Managers and Service Delivery Managers. The ideal candidate has a demonstrated ability to ensure successful service delivery and drive customer success. The Professional Services Service Delivery Manager will manage to a set of critical KPIs used to evaluate their practice.

Your day-to-day

  • Work closely with the Proofpoint Federal sales organization to ensure customer needs are met and customer satisfaction continues to rank high.

  • Manage business forecasting and capacity planning.

Present updates to executive team identifying risks, challenges, and proposed solutions

What you bring to the team

  • Demonstrated leadership, organizational, and communication skills.

  • Define, implement, and maintain best practices.

  • Ability to develop clear action plans and drive processes and implement procedures.

  • Results-oriented with ability to prioritize multiple objectives

  • Experience leading individuals and projects within a matrix organization

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.