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EXOS Program Coordinator in Richmond, Virginia

Job Summary:

Are you interested in a career in Fitness? Would you like to get into management? Do you want on the job training? You are a team-player willing to develop partnerships across all departments with the goal of creating efficient best practices and bringing projects to life? This position will provide this and more! You’ll get to work in an energetic, changing environment. Our team is friendly, supportive and knowledgeable. This position will provide experience across all of our departments and variety in your job, so your opportunity for impact has a wide scope.

Job Description:

Responsibilities:

We're seeking a Fitness Operations Coordinator to join our team. As our new Fitness Operations Coordinator you will:

  • Provide support to the overall operations of the Fitness Center through projects; providing customer service and rotations of work in each department

  • Provide legendary customer service and create an excellent member experience throughout

  • Maintain a safe, clean and organized working environment in all areas

  • Collaborate with each department on a scheduled monthly rotation

  • Learn processes and systems in each department; provide feedback and improvement solutions

  • Work collaboratively with fitness and community center department managers to promote and cross-sell programs

  • Attend meetings and development seminars as required

  • Help maintain systems data and operations, ensuring the member experience is smooth

  • Become an expert in our systems to support future additions and improvements to our offerings

  • Providing support in the development of reports and presentations, as required by management

  • Complete research, proposals, and projects as assigned

  • Manage necessary vendor relationships and bidding for projects or technology solutions

  • Assist in recruiting efforts as needed

  • Assist in Sales as needed

  • Become a subject matter expert of the EXOS Experience; including Methodology, Products, and Services

  • Participate in center activities, programs, and spaces to understand and improve the member experience

  • Run off-site errands and provide other administrative support as needed

  • Assist with training employees and/or members on offerings, tools, perks, and services as appropriate

  • Act as an interim coordinator or manager as assigned

  • Scheduling flexibility to work occasional evenings and weekends to support programming

  • Report to the Assistant Director and mentor under each department’s manager in rotation

  • Perform other tasks as assigned

The Ideal Candidate will have:

  • Energy and passion for helping others achieve their personal goals, human performance, fitness, and wellness

  • Excellent verbal and written communication skills needed

  • Excellent organizational and interpersonal skills

  • A proven ability to prioritize and multitask in a fastpaced environment

  • A highly self-motivated and enthusiastic attitude

  • Results-oriented mindset

  • Ability to work well under pressure

  • Listening skills as they pertain to member satisfaction and project management

  • A bias for action and creative thinking

  • Proficiency with MS Office products (Outlook, Word, Excel, PowerPoint, Access, email, calendar, internet) and/or Google products (Gmail, Docs, Drive, Sheets, Slides, Calendar, etc.) is desired

  • Familiarity with CRMs and databases is a plus

  • A Bachelor’s Degree or higher Preferred Qualifications:

  • 2+ years customer service experience is desired

  • 1+ years of management experience is preferred

  • Experience in a health club setting is a plus

  • A current CPR/AED and First Aid certifications or willingness to obtain if hired

    Physical Requirements:

  • Ability to stand for several hours in the same shift and lift up to 40lbs

    To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials. ​

Who We Are:

Exos, a coaching company, was founded in 1999 and became the industry leader in human performance by preparing elite athletes for their sport. Over two decades later, we have evolved into a company with a goal to ignite the hero in all of us by getting our members ready to achieve what’s most meaningful to them. Whether that’s having energy to chase kids at the playground, coming up with a breakthrough idea at work, getting back into a running plan, or other moments that matter most -- Exos gets our members ready.

We provide coaches who empathetically and expertly guide, programs that are personalized, and teams to support members along the way. By leveraging science, technology and engaging programming, we impact hundreds of thousands of members at 400 locations world-wide; ranging from corporate sites and community programs to military and athlete training centers.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here:

  • EEO is the Law (http://cdn2.hubspot.net/hubfs/211432/EEO_is_the_Law.pdf)

  • EEO is the Law Supplement

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