AMVETS Jobs

Job Description

• Manage a team of at least 6 QA Associates, providing employees training, feedback and coaching to help improve their skills as well as improve effectiveness and efficiency, ensuring deadlines and deliverables are met.

• Become the subject matter expert (SME) on many client and company requirements related to calls, letters, and complaints.

• Lead call calibration sessions with team, clients, and suppliers, to improve quality performance by providing feedback real time.

• Analyze consumer complaint and audit trending data and produce usable reports.

• Remediate audit findings related to Quality Assurance and monitor changes.

• Other similar duties included

Pay Rate Range: 65k-75k

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 4-5 years of experience in a financial services background. (banking, collections, etc.)

    * 1+ year of experience in a call center environment (call in or out, or listening and reviewing phone calls)

    * 3+ years of prior management experience overseeing 3+ individuals

    * Intermediate excel experience, will be required to take an excel assessment (pivot tables, graphs, etc.) Bachelor's or associates degree

QA and/or Audit background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.