AMVETS Jobs

Richmond, VA, USA | Richmond | Hourly | 18.00 per hour Negotiable based on experience | Full Time

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you?

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. We are seeking a service professional to compliment our 2pm to 10pm shift.

Responsibilities and Duties of the Customer Service Representative:

• Greet customers in a friendly, professional manner

• Provide concierge services to pilots and customers including making reservations as required

• Invoicing for services rendered to customers and pilots

• Record customer preferences in Million Air internal system

• Proactive preparation for all incoming aircraft

• Provides timely feedback to the company regarding service failures or customer concerns

• Partner with line service team to meet and exceed customer's service expectations

• Keep hospitality bar stocked with snacks and beverages

• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Competencies

• Customer focus- naturally outgoing/extroverted

• Communicate with customers and employees in person, on phone, and through radio communications

• Strong computer skills including Microsoft office products and point of sale programs

• Basic mathematical knowledge

• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

  Reporting Relationship

  This position reports to the Customer Service Manager.

  Work Environment

  This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

  Position Type and Expected Hours of Work

  This is a non-exempt position

  This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

  Travel

  No travel is expected for this position.

  Education, Experience, and Eligibility Qualifications

• Customer service experience preferably in the service industry

• High School Diploma or equivalent

• Entry level position

• Ability to work evenings weekends, and holidays

• Acceptable driving record

• Ability to pass a background check

• Zero tolerance drug free employer includes pre-employment and random screening

  AAP/EEO Statement

  Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Applicants must be able to pass a 10-yr Background check and are subject pre employment drug screen.