Job Information
TekSynap Computer Operator - Temporary in Richmond, Virginia
Responsibilities & Qualifications
KEY RESPONSIBILITIES
Hardware Deployment (Project-Specific Duties):
Install and configure workstation setups at approximately 1,650 desk locations.
Equipment includes: two monitors, docking station, laptop, keyboard, and mouse.
Ensure all equipment is properly connected, cable-managed, and functioning according to specifications.
Follow a standardized checklist and project SOP for quality control.
Coordinate with site leads and users for scheduling and placement.
Log deployments and update inventory records in coordination with asset management personnel.
Participate in project kickoffs, site surveys, post-installation reviews, and sustainment handoffs.
General IT Field Technician Duties:
Assist in performing technical operations and testing of fully integrated computer-based systems under supervision.
Manage and prioritize assigned tickets in the ITSM tool (e.g., ServiceNow) and provide timely resolutions.
Seamlessly shift between routine service support and special project workstreams.
Follow technical guidance, SOPs, and directives from contract/government leadership.
Operate various system components, including laptops, desktops, docking stations, printers, and peripherals.
Perform minor troubleshooting and diagnostics for hardware/software issues.
Maintain effective communication with peers, customers, and leadership in a team-focused environment.
Operate and transport equipment locally using a personal vehicle, company van, or motorized cart, as needed.
REQUIRED QUALIFICATIONS
One (1) year of relevant experience
Active Secret clearance with IT-II sensitivity
One of the following active IAT II or III certifications:
Security+ CE
CASP+ CE
CCNA Security
CySA+ GICSP
GSEC
SSCP
CCNP Security
CISA
CISSP (or Associate)
GCED
GCIH
DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1
Must have the following: valid state driver's license, personal vehicle and proof of insurance
Overview
TekSynap is seeking a motivated and detail-oriented IT Field Technician to support a high-impact, time-sensitive project involving the setup of new hardware equipment at approximately 1,650 desk locations across DLA-supported sites. This role is part of a temporary surge effort aligned to the ESD III contract. The ideal candidate thrives in fast-paced environments and is capable of transitioning between project-based deployments and daily operational support.
This role is an excellent opportunity for professionals interested in gaining experience in a structured enterprise IT support environment with potential for long-term employment
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location:Richmond
Type of environment: Office
Noise level: Medium
Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: at least 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizen
Secret Clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
Job Locations US-VA-Richmond
ID 2025-7932
Category Information Technology
Type Temporary Full-Time