Job Information
Robert Half Service Manager in Richmond, California
Description Service Manager
• Handled all customer service complaint calls
• Managed 29 people (7 office staff, the rest techs & delivery crew)
• Maintained company vehicle fleet
• Met with Director of Operations weekly
• Purchased tools
• Managed schedules
• Handled tech complaints
• Some HR duties
• Enforced company policies
• Improved communication
• Gave myself projects and completed them
• Organized office which helped it run smoother
service manager - another key employee.
just a few people in admin there making decisions.
communication with our location and their location - all employees have
dealing with the sales team
on site - Leason - sr tech who is in charge of techs
richmond location service department - help increase efficiency
someone that people can go to if there is any problems
when people are out they should be able to fill - higher education, bilingual spanish required, manager 5 years - onboarding - having that person on site who is able to help with language barriers
primary role is communication and to be the go to person
Leason between executives 70-75k
need someone who has managed a team or 10 or 20
someone with field experience - someone who has worked in the field
customer service - the client is super picky
done the labor side
not looking for payroll or general ledget - this is more managing system and people - industry related exp
no bonus - improving the system of communications - Requirements Qualifications: Bilingual proficiency in English and Spanish (THIS IS 100% REQUIRED) Experience working as a technician or in logistics Proven experience in customer service management and team leadership. Strong organizational and problem-solving skills. Ability to enforce policies and implement improvements. Excellent communication and interpersonal skills. Knowledge of fleet management and basic HR functions.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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