Job Information
PrincePerelson & Associates Fraud Investigations Team Lead in Richardson, Texas
Fraud Investigations Team Lead
Location: Richardson, TX (On-Site – Must live within commuting distance)
Compensation: $60,000–$70,000/year, depending on experience
A forward-thinking consumer bank is seeking a Fraud Investigations Team Lead to oversee and support their Fraud Operations team in Richardson, TX. In this key leadership role, you’ll be responsible for managing day-to-day team operations, maintaining service standards, and driving performance through coaching, training, and continuous process improvement. You’ll also be hands-on with fraud investigations, monitoring cases, analyzing fraud trends, and collaborating with both internal and external stakeholders to resolve issues swiftly and effectively.
Key Responsibilities:
Lead and manage a high-performing fraud investigations team with a focus on operational efficiency and accuracy.
Set clear team goals, ensure SLA adherence, and proactively address performance challenges.
Coach, mentor, and develop team members to enhance skills and career growth.
Train investigators on fraud detection methods and best practices.
Oversee case workload and quality, providing actionable feedback to ensure excellence.
Conduct investigations and manage a caseload using advanced fraud detection tools and methodologies.
Ensure proper documentation and resolution of fraud cases according to established procedures.
Identify process gaps and implement improvements to boost team performance and effectiveness for fraud prevention.
Analyze fraud patterns and trends, communicating insights to leadership.
Collaborate cross-functionally to resolve complex fraud issues.
Communicate professionally with customers, merchants, and financial institutions to collect information and resolve concerns.
What We're Looking For:
Bachelor’s degree or equivalent experience in fraud investigations or financial services.
3–5 years of experience in fraud operations
1–3 years of leadership or supervisory experience with a track record of team development.
Strong analytical and decision-making skills—able to identify trends and solve complex cases.
Excellent communication skills, comfortable engaging with stakeholders at all levels.
Detail-oriented, organized, and thrives in a fast-paced, collaborative environment.
Why Join Us?
Be part of a growing, globally recognized financial institution.
Comprehensive medical benefits.
Generous paid time off.
Predictable Monday–Friday schedule—no weekends!
Inclusive, diverse, and supportive team culture.
Ready to make an impact and grow your career in fraud prevention? Apply today and help shape the future of secure banking.
PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.