Job Information
Robert Half Customer Experience Specialist in Richardson, Texas
Description We are offering a contract to hire employment opportunity for a Customer Experience Specialist in Richardson, Texas. The role involves providing information about our products to customers and sales team members, processing orders, and maintaining customer satisfaction. This role is crucial in maintaining ongoing relationships with customers, field sales, distribution, purchasing, manufacturing, and marketing.
Responsibilities:
• Respond to requests and inquiries received via phone, e-mail, chat, or fax by providing accurate information regarding pricing and availability, order tracking information, cross-reference look ups, and product solutions for our customers.
• Establish and maintain relationships with key accounts while providing unparalleled customer service to these accounts ensuring orders are shipped on time, communication and expectations are clear, concise, and complete.
• Proactively communicate any expectations that will not be met to customers, Rep firms, and Sales agencies.
• Assist customers in navigating to and using our website.
• Identify opportunities to cross-sell or up-sell products from customer-initiated contact.
• Enter orders received via our preferred channels, ePic, e-mail, EDI, or fax.
• Monitor order activity and alert appropriate staff of any potential delivery problems. Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world-class customer care.
• Maintain current knowledge of all company products/brands and processes through training of available resources.
• Foster open communication internally and externally and champion creative change to improve processing and service levels.
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Requirements • Proficiency in handling Purchase Orders
• Exceptional Customer Service skills
• Ability to communicate effectively with customers to enhance their experience
• Strong problem-solving skills to address customer concerns and issues
• Experience with CRM software and customer service platforms
• Ability to work in a team-based environment
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced customer-centric environment
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .