AMVETS Jobs

Requisition Summary The PACCAR Parts Dedicated Fleet Support team is looking for a Fleet Support Account Manager who will be responsible for personally managing priority fleets that are selected for the program, with the overall goal of improving customer uptime. This requires creative problem solving and parts expediting skills in unique, fluid circumstances; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships. This role can be based out of Renton, WA or Lewisville, TX. Job Functions / Responsibilities Work with fleets, dealers, and PACCAR personnel to identify customized solutions to help get trucks serviced and back on the road. This involves exhausting all options to resolve issues delaying truck repairs, whether parts and/or service related. Maintain and grow relationships with strategic fleet customers to increase customer loyalty. Establish relationships with their supporting dealers and Kenworth and Peterbilt field service teams as well. Effectively negotiate with vendors to improve availability and lead times based on fleet and dealer needs. Find alternate methods to source parts as needed. Research and recommend solutions for any issues pertaining to shipments, expediting, and special order handling. Tracking the process from beginning to end to ensure on time delivery. Engage in cross-department facilitation to help with issue resolution. Perform service event monitoring by utilizing daily fleet reports and various system reports and tools to proactively identify potential bottlenecks and coordinate assistance. Develop and maintain reports and dashboards for overall program, fleet, dealer, and supplier performance. Analyze these for areas of opportunity and take actions on trends as appropriate. Coordinate various proactive stocking activities via recommended parts lists, campaign preparation, and/or trend analysis. Host periodic conference calls with assigned fleets to discuss performance, trends, process and/or communication improvements, etc. Travel to fleet locations as needed to meet with management teams. Skills / Competencies Passion for building strong customer relationships with an account management mindset and genuine motivation to maximize uptime for fleets Commitment to providing an industry leading customer service experience Ability to work and prioritize in a demanding and fast paced environment Consistently positive attitude towards service while managing difficult situations Highly attentive to detail Can effectively manage multiple, ongoing requests and projects (great organizational skills) Ability to make sound business decisions involving areas of ambiguity Thoroughness and initiative in following up on tasks until they are brought to closure Flexible and adaptive approach Thrives in a collaborative and dynamic team environment Data analysis, with particular focus on proactively addressing trends Demonstrated project management skills Highly effective and efficient oral and written communication skills Qualifications Bachelor's degree in a related field required, or must be enrolled, actively pursuing and within 2 years of completion. Minimum of 1yearof relevant professional experience required Experience with supply chain management, customer service, Salesforce, Tableau, and/or Six Sigma training are a plus Experience in Class 8 chassis bill of materials and blueprint reading, and/or technical experience, preferred Proficiency in software applications:Excel, PowerPoint, and Word Ability to travel up to 15% of the time Benefits As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits aft