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Computerized Maintenance Management System (CMMS) Analyst

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Class Title

Computerized Maintenance Management System (CMMS) Analyst

Class Code

5100

Salary

$88,931.57 - $108,145.31 Annually

• Definition

• Benefits

Classification Description Summary

Under general direction, performs a full range of infrastructure computerized maintenance management system and asset data management functions, including integrating multiple Maintenance Management Systems (MMS) with other city systems such as ESRI Enterprise Geospatial Information System (GIS), finance and payroll systems. Serves as a system subject matter expert responsible for analyzing, designing, implementing, and improving workflow processes for asset and maintenance data management and MMS/GIS tasks; responsible for maintenance database creation, assembly and accuracy, and integration with spatial and asset databases.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Serve as the primary point of contact in the Maintenance and Operations Division for maintenance management systems; coordinates with key stakeholders to develop and deliver a vision for the system which addresses maintenance and operations, engineering (both Public Works and Utilities Services), technology, financial, business, and regulatory/compliance needs.

Develops, implements and maintains software solutions and databases; Assists in upgrades and modifications to software systems.

Ensures that all Work Procedures and other documentation are uploaded or linked to the MMS and ensures efficient document management practices using Google drive or other systems.

Troubleshoots and resolves network, hardware, and software system issues in coordination with the Department of Information Technology (DoIT).

Researches and prepares a variety of studies and reports resulting in setting standards of nomenclature, business application processes, system security and program application control to help optimize the department’s maintenance functions.

Make recommendations to improve the efficiency and effectiveness of the maintenance management systems, and oversee the implementation of the recommended improvements.

Maintain awareness in GIS-related software and technologies.

Determine and execute the appropriate workflow sequence for completing complex tasks.

Create, document and share workflow processes to integrate maintenance management data with asset management data and with GIS, SCADA, Building Automation and other maintenance systems, as well as financial and timekeeping systems.

Serve as a liaison with IT staff and maintenance management system vendors for proper acquisition, installation, operation, and maintenance of related resources.

Serve as a resource to provide key information related to strategic planning, performance measures, fixed assets, continuous process improvement, budget report, and department activity reports to advance department initiatives.

Serve as an administrator of various Public Works infrastructure MMS systems; manage user access and accounts for various data sets and systems.

Manage, develop, and review reporting requests and requirements, key performance indicators, and data standards related to databases; coordinate efforts with other stakeholders and system representatives to ensure data integrity and synchronization efforts.

Provide technical support and coaching to employees on maintenance management software, provide help with their related issues/requests, and maintain open communication with internal users.

Work closely with the Asset Management Analyst in Engineering to ensure workflows are properly keeping asset status current.

Develop and maintain standard processes and help manage standardized uses by other users of Maintenance and Operations systems, primarily the MMS.

Develop and present oral and written presentations pertaining to the asset data and maintenance management applications, as well as provide system training for users.

Demonstrate courteous and cooperative behavior when interacting with elected officials, clients, visitors and staff; act in a manner that promotes a harmonious and effective workplace environment.

Provide low level computer support to division personnel, at levels that do not require the assistance of the I.T. Department.

Uses standard office equipment in the course of the work; may drive a motor vehicle or be able to arrange for appropriate transportation to various City work sites in order to perform on-site troubleshooting and attend meetings.

Demonstrates courteous and cooperative behavior when interacting with public, users, and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of :

SQL, SSMS (SQL Server Management Studio), SSRS (SQL Server Reporting Services)

Process Management, CMMS (Computerized maintenance management Systems), and/or EAM (Enterprise Asset Management) software

Maintenance management practices to include work requests, work assignments, work protocol management, process reporting and management, and customer feedback.

Standard desktop computer system hardware and business application software operating capabilities and limitations.

Principles and practices of application development.

Use of specified computer applications involving word processing, office automation and/or standard report generation; the selection and installation of personal computer and network hardware and software.

Standard office practices and procedures, including filing and the operation of standard office equipment.

Record keeping principles and practices.

Local area network hardware and software capabilities and installation techniques.

Documentation and user instruction methods and techniques.

Techniques for dealing with a variety of individuals, at all levels of responsibility, in person and over the telephone.

Management of the GIS and MMS to include experience in database administration , implementation, management and QA/QC of all related data.

Predictive maintenance programs and condition monitoring for above- and below- ground asset management programs.

Best management practices related to Public Works assets, such as road systems, sanitary sewer systems, storm water conveyance systems, building/facilities and related systems, vehicle fleets, environmental control, and/or traffic management systems.

Record keeping principles and practices.

Training of users and primary stakeholders in maintenance management system practices and policies.

Ability to :

Manage maintenance management data, including data analysis and report generation and automation for department managers.

Interpret and apply regulations, policies, and procedures.

Resolve complex technical issues related to the maintenance management databases and other department databases and/or related software.

Develop standard and customized reports for the analysis of productivity, project costs, and daily operational costs.

Maintain accurate and interrelated database records.

Design and implement mechanisms that will allow for inter-database communications.

Establish and maintain effective working relationships with those contacted in the course of work.

Use initiative and independent judgment within established procedural guidelines.

Operate office equipment, including computers and supporting word processing, spreadsheet, and database applications.

Plan and organize work to meet changing priorities and deadlines.

Prepare clear and concise reports, professional correspondence, and presentations.

Work cooperatively with other departments, City officials, and other agencies.

Respond tactfully, clearly, concisely, and appropriately to inquiries.

Work in a team-based environment to achieve common goals.

Handle multiple demands and priorities simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Contribute effectively to the accomplishment of team or work unit goals, objectives and activities.

Communicate clearly and concisely, both orally and in writing.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

A Bachelor’s degree from an accredited college or university in Computer Science, Information Technology, or a closely related field.

Experience:

Two years of full-time experience including significant responsibility collecting, entering and verifying data, supporting users, analyzing workflows and data, reporting, or two years of technical/asset management experience, or an equivalent combination of education, training, and experience.

License or Certificate:

Possession of an appropriate, valid driver’s license

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Primary functions require sufficient physical ability and mobility to work in a field and office environment; to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or operate assigned equipment and vehicles; and to exchange information to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; visual acuity for reading engineering plans and specifications; and to verbally communicate and write to exchange information.

Physical: Primarily an office environment with some travel from site to site; occasional exposure to hazardous traffic conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain, exposure to noise, dust, grease, smoke, fumes, radiant energy, and extensive public contact.

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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