Job Information
Cornerstone onDemand Product Support Specialist with French in Remote, Poland
Cornerstone OnDemand is seeking French & English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.
Working hours: 8 hours, flexible between 7 am and 9 pm, based on business needs.
In this role you will...
Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
Collaborate with other technical teams on case resolution
*You’ve got what it takes if you have… *
Fluency in written and spoken English and French
Experience in Customer Support
Excellent written and verbal communication skills as well as active listening skills
Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
Analytical and technical skills
Effective time management skills
Nice to have:
Knowledge of SQL, SSO, Networking or API’s
Experience in technical support
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com