Job Information
Customers Bank SVP, Product Portfolio Manager, Digital Channels in Remote, Pennsylvania
Remote - Texas Full time REQ-2024-359
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What you'll do:
The Product Team is at the forefront of innovation at Customers Bank, delivering a simplified FinTech customer experience to businesses and consumers. The team is responsible for enhancing advancing our digital capabilities to scale and strengthen our customer franchise. This team determines and refines the strategy for the Bank's suite of digital products leveraging product performance data, customer feedback and competitive and market trends. The team also leads the execution of this strategy by closely partnering with external technology vendors and internal stakeholders.
The SVP, Product Portfolio Manager, Digital Channels is a key leader in the Product team. They are primarily responsible for managing both managing the tactical aspects of our current digital experiences, including consumer and commercial online banking platforms and our API / integration surfaces, as well working across the organization to define the vision and strategy for the continued digital transformation of our client experiences. Importantly, they must have significant technical experience in the underlying architecture of core banking and digital experiences, including API management, solution diagramming, payment workflows, and third party integrations.
The SVP will manage a team of product managers that have strategic and tactical ownership of a subset of the digital channel portfolios' products. They will also be responsible for the management of critical and external partners to define and optimize the product roadmap, collaborate with execution teams to ensure the delivery of the roadmap, and drive day-to-day operations as well as partner with the internal development teams to ensure overall enterprise alignment in the buildout of our bank-developed APIs and platforms.
The SVP will also serve as the digital product visionary and change advocate to design the best-in-class experience for online banking and APIs and partner with both business units and internal and external designers, engineers, and developers to execute on this vision.
Responsibilities include:
- Drive product vision and strategy to innovate online banking for consumer and business and commercial customers, through a user-centric view with powerful customer experiences; translate vision into actionable strategy by partnering with internal and business, technology, operations and commercial stakeholders.
- Drive all areas of functional product management -- product vision, design, product execution, value proposition, testing trategy and execution, and go-to-market strategy through internal and external partners
- Partner on key areas of technical product management with IT and bank development leadership and teams including understanding any technical tradeoff and how they could (or will) impact the scalability of our products or the overall client experience
- Manage key relationships with external vendors,
- Ensure end-to-end delivery of product roadmap and priorities; identify and communicate cross-team dependencies and risks.
- Manage key relationships and communications with internal stakeholders, including risk, compliance, controls, operations, marketing, designers, research etc.
- Monitor the day-to-day health of the product (user engagement, scorecards, volumes, issues)
- Manage and lead group of experienced product managers
- Leverage customer insights and performance metrics to define product improvements and enhancements
Monitor competitors and competitive products and advise on market position, trends and opportunities.
- Bachelor's Degree, MBA preferred
- >10 years with hands-on experience in product management, digital products, FinTech, financial services, corporate strategy, or other transferable skills
- >10 years of direct people leadership experience
- Sophisticated business sense and understanding of underlying drivers
- Technical background with significant experience in API and enterprise service bus architecture
- Significant experience in build-out and management of large-scale digital systems
- Significant experience with core banking connectivity
- Significant experience with high-volume system conversions, including bank M&A
- Strong communication and written presentation skills with experience communicating effectively with diverse audiences - across business and technology partners, including senior leadership.
- Experience with data analysis, product strategy, and roadmap management.
- Good knowledge of the banking digital products market, competitive landscape, and latest trends.
- Ability to independently manage multiple dependencies, get commitments and drive escalations.
Financial services and retail banking background is a plus
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide reasonable accommodations, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and