Job Information
Jostens Virtual Sales Associate in Remote - Nationwide, United States
JOB TITLE:
Virtual Sales Associate
JOB TYPE:
Full Time - Remote
TYPICAL/EXPECTED % OF OVERNIGHT TRAVEL:
Travel for training in corporate office or at Annual Business Meetings, or Pocket Meetings, 2-5 days annually.
ABOUT YOU:
The Virtual Sales Associate contributes to the growth of established accounts within the Yearbook Division by deepening distribution penetration within current customers and providing exemplary customer service and account management within the defined territories. They utilize a combination of:
Excellent interpersonal and communication skills.
The ability to build strong professional relationships with teammates, yearbook representatives, and customers.
A competitive spirit.
A passion for the customer.
A strong business acumen.
A set of professional values consistent with Jostens corporate values.
They work closely with the yearbook representatives in retaining, servicing, and growing established accounts with the Yearbook Division. They can successfully advance sales in customer environments and effectively manage the balance between sales, service, and administrative responsibilities. They will thoroughly understand the middle school/high school market, consumer marketing processes designed to position Jostens as a strategic resource to our customers, and organizational processes to effectively support the yearbook representatives with customer relationships.
They work with production constituents such as the yearbook adviser, staff members and plant consultants to position Jostens as a partner. Incumbents select, adapt, organize, and execute consumer marketing strategies tailored to the specific circumstances and constraints of each customer. They also leads the planning and execution of the consumer promotional marketing plan within the defined territories.
Incumbents of this role are required to be on call and/or available after hours, to provide their own mobile device, and to distribute their mobile phone number accordingly. Alternatively, individuals may distribute their office phone number if their office phone is set to forward calls to their personal device when they are not physically present.
YOU HAVE:
Technical skills. Computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer). Experience/knowledge of Salesforce, JNET, YBA, Layout Pro and other applicable systems and software and ability to learn and master job specific business software. Proficient in Adobe InDesign, Photoshop, and Acrobat. Computer Use (use computer regularly for entire work shift).
Agility. Ability to respond and adapt to frequent change. Ability to adhere to an established team working hours schedule, including start/stop time and availability to service reps in different time zones.
Attention to detail. Ability to work efficiently with a high degree of accuracy and diligence. Excellent time management, organization and prioritization skills. Excellent decision-making skills, problem-solving, and analytical thinking skills. Ability to accurately and consistently record time and tasks performed for all working hours using established task management software and maintain a proper balance of worktime allotted to each client per week. Ability to produce excellent work with limited supervision in a virtual environment. Ability to establish and maintain a professional working office space within the home environment for virtual work that is free from outside noise, distractions, and interference.
Collaboration. The ability to work well both individually and in a team environment. Professional demeanor and a sense of urgency. Ability to collaborate with multiple reps and manage to the needs of specific territory/rep.
Great communication skills. Good verbal and written communication skills. Good people skills. Ability to communicate and problem solve when under stress.
Experience. Preferred 2 years previous yearbook experience within the schoolhouse or within Jostens. Demonstrated knowledge of Jostens programs, products and services.
YOU WILL:
Book and ad marketing to increase copies and revenue. Develop and deliver localized school revenue/marketing plans and delivering content consistent with company marketing/revenue strategies. Manage JNET enrollments, school lists, CMP email campaigns, Exact Target emails, Plan and Promote emails, and YBA coverage reports. Advance sales by increasing copy count and ad revenue, within existing accounts using digital, social, and in-school marketing. Regularly pull reports, check dashboards and monitor progress of copy sales, ad sales, and list status. Then adjust marketing efforts accordingly.
Yearbook production management. Prioritize and make decisions involving customer communications, various deadlines, and school page creation support in a timely manner to strengthen on time yearbook production. Assist with and monitor progress of cover specs, contracts, and renewals. Layout Pro and Monarch creation technical and creative support to enhance customer production experience. Help upload portraits, flow portrait pages, flow Index pages, and place ads.
Proactive tasks. Initiate and conduct regular planning phone calls with assigned Reps to discuss and plan current and upcoming projects and tasks; execute on those projects and tasks; track the results; and report status/progress back to the Reps. Proactively assist and manage ongoing adviser communication through email/phone calls on behalf of the Reps using VSD Team best practices and annual task cadence. Organize and coordinate cover specifications, production specifications, workshops, contests, adviser surveys, and other detailed projects. Interact directly with customer through phone calls and emails as part of rep-directed tasks and projects (Levels 2&3). Keep contact information for prospect schools up to date in Salesforce, including calling schools when needed to gain this information.
LOVE WHERE YOU WORK:
We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
We invest in your future. We offer a 401K match vested immediately.
We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
We care about your development. We support tuition reimbursement after 6 months of service.
We believe in pay transparency. The salary range is $45,000 to $47,000.
APPLICATION DEADLINE:
June 28, 2024
ABOUT US:
Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Click on video link for an exclusive look into the Jostens experience! https://f.io/HIAsH659
ALL ABOUT YEARBOOK:
The yearbook team creates experiences that champion a culture of belonging, achievement, and pride within each school as well as the yearbook division itself. From manufacturing to sales, the division drives for results through agility and innovation while focusing on the customer – exceeding their needs by delivering an end-to-end custom plan that only Jostens and our sales team can provide. Cross-team collaboration and best-in-class technology platforms ensure we get a yearbook in every student’s hand, create a meaningful book for all students while providing a hassle-free experience for the adviser, staff, administration, and community. Strong relationships and delivering customer-centric solutions are at our core driving each team member to be accountable and champion our market leading experiences.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy