Job Information

Kelly Services Network Engineer in Raleigh, North Carolina

Kelly Services is looking for a Network Engineer an opening with one of our clients in Raleigh. If you are interested please apply or email your resume to, with Network Engineer in the title.

Job Duties:

  • Project manage the upgrade of Cisco VOIP for multi locations.

  • On-going management and support of phone system with Unity Call Manager.

  • Act as a team lead to assist in directing other staff members.

  • Ability to troubleshoot UCCE issues including scripting, reading logs, pulling logs from the server platform

  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC

  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems

  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment

  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration

  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder

  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design

  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)

  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service

  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members

  • Ability to work well both independently, and in a team environment

  • Developing new UCCE / UCCX applications and maintaining legacy applications.

  • Provide 24x7 on-call support


  • Must have a min 3 years’ experience as a VOIP Engineer / Administrator.

  • In-depth knowledge of Cisco phone Systems, routers, and switches.

  • Experience with Active Directory and Microsoft 365.

  • Experience in a team lead or supervisory role is preferred

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career


AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.