Job Information
CVS Health Implementation Manager (Meritain Health) in Raleigh, North Carolina
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary:
The Implementation Manager will be responsible for directing all aspects of customer benefit plan implementation of self- funded new business clients.
Key Responsibilities
Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
Act as a single point of contact for benefit plan implementation.
Mediate and coordinate resolution of all project deliverables and implementation related tasks.
Develop and execute implementation strategy consistent with customer expectations.
Ensure strategy is administered in accordance with all performance guarantee arrangements.
Engage team members to follow through on their responsibilities.
Evaluate impact of customer requested exceptions and develop reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
Solicit and assess internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.
Required Qualifications
1+ years of experience working with health plans and benefits.
1+ years of experience with project management and client relations.
Preferred Qualifications
Salesforce experience.
Microsoft Teams, Excel, Outlook experience.
Ability to remain flexible yet focused during stressful situations.
Attention to detail and accuracy while focusing on overall project deliverables.
Negotiation and conflict resolution skills across various levels of the organization.
Ability to express complex concepts in a clear and concise manner.
Highly organized and able to quickly prioritize multiple assignments with high quality results.
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.
Education
- Associate's degree or equivalent work experience (HS diploma + 2 years relevant experience).
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.