Job Information
Grant Thornton Experience Leader (Associate Director) in Raleigh, North Carolina
Grant Thornton is seeking an Experience Leader (Associate Director) to join the team. Approved office locations can be found below.
As an Experience Associate Director in our Connected Sales & Marketing function, you will get the opportunity to lead the strategic design and orchestration of our end-to-end client experience across all stages of the journey—from lead development through conversion to retention and expansion. You'll guide a team of experience managers to create cohesive, impactful experiences that drive business growth and bring the GT brand to life. From day one, you'll be empowered by our collaborative environment and integrated platforms to shape transformative client experiences that deliver measurable business outcomes while setting new standards of excellence in the professional services industry.
Your Day-to-Day May Include:
Providing strategic leadership and vision for the end-to-end client experience (inclusive of external clients / prospects and internal clients inc. firm leaders, staff, etc.)
Ensuring seamless transitions across lead development, conversion, and retention/expansion stages
Supporting the intake and prioritization of experience designs
Managing a team of specialized experience managers, guiding their work while fostering collaboration and ensuring alignment with broader business objectives
Developing comprehensive experience principles that address pain points and capitalize on opportunities across the full client lifecycle
Partnering with senior business leaders to understand demands, client expectations, and competitive differentiators that inform experience design
Establishing measurement frameworks and KPIs to evaluate experience effectiveness and demonstrate ROI across all journey stages
Collaborating with Platform teams to ensure technology enablement aligns with experience vision and requirements
Translating complex business needs into actionable experience roadmaps that balance short-term wins with long-term transformation
Staying ahead of industry trends and best practices in experience design, bringing innovative approaches to our professional services context
Other duties as assigned
You Have the Following Technical Skills and Qualifications:
Bachelor's degree required; MBA or Master's degree in Marketing, Business, Design, or related field preferred
8-10 years of experience in client/customer experience, digital transformation, or strategy consulting
3-5 years of experience managing teams and leading cross-functional initiatives
Demonstrated expertise in experience design methodologies, service blueprinting, and journey orchestration
Strong understanding of marketing and sales technology ecosystems and their role in enabling exceptional experiences
Experience with data analysis and performance measurement across multiple experience touchpoints
Exceptional communication and presentation skills with the ability to influence senior stakeholders
Strategic thinking with proven ability to translate vision into executable plans
Advanced project and program management capabilities with experience leading complex initiatives
Deep understanding of B2B professional services business models and client relationship dynamics
Can travel as needed
The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $144,000 and $216,000 per year.
The base salary range for this position in the firm’s Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $155,500 and $233,300 per year.
The base salary range for this position in the firm’s San Francisco, CA and San Jose, CA offices only is between $165,600 and $248,400 per year.
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you’re about to join is ready to help you thrive. Here’s how:
• Whether it’s your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HR@us.gt.com.
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.