Job Information
CNH INDUSTRIAL AMERICA LLC Parts Service Warranty Manager North in RACINE, Wisconsin
JOB REQUIREMENTS: Parts & Service Warranty Manager - North America Ag Location US-WI-Racine \| US-PA-New Holland \| US-IA-Ames \| CA-SK-Saskatoon \| US-IL-Oak Brook ID 2025-26692 Category Support Position Type Full-time Overview CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture, STEYR, CASE and New Holland Construction Equipment. As a truly global company, CNH Industrial\'s 37,000+ employees form part of a diverse and inclusive work environment, passionate about empowering customers to grow, and build, a better world. The Warranty Manager operates within the Agriculture Parts and Service division with the primary objective to provide for the management of warranty claims assessment, systems administration, dealer inquiries, and project execution by leading the NA Ag Warranty Team. The Primary objective of this role is to ensure the appropriate and legitimate processing of warranty claims through regular reviews and audits of submitted claims, provide resolutions to dealer inquiries, and guide the implementation of projects designed to enhance the warranty process. This role is eligible for a hybrid work model and can be located in Racine, WI, Oak Brook, IL, New Holland, PA, Ames, IA or Saskatoon, SK Canada. Responsibilities Provide vision and direction to drive execution of the North America AG Warranty Team with a service and customer-centric approach Lead a team of 5 direct-employees and a team of contract claim assessors to adjudicate warranty claims for the agriculture segment and support the administrative needs of the Construction segment Review and decision adjudicated, high-dollar Delegation of Authority (DOA) claims, exceptional and escalated failures, communicate warranty decisions to key stakeholders Provide hands-on support for dealers and claim assessors by interpretation of warranty policy, implementation of standardized best practices for claim adjudication processes, improve quality and consistency for dealers and claim assessors Ensure Key Performance Indicators are monitored and analyzed to ensure operational targets are achieved through data analysis Collaborate... For full info follow application link. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"EEO is the Law\" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/46B37C31156F4975 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.