Job Information
ThermoFisher Scientific Customer Service Representative in Quezon City, Philippines
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, each of our 100,000 outstanding minds has a remarkable story to tell. Join us and contribute to our remarkable mission—enabling our customers to make the world healthier, cleaner, and safer.
Join Thermo Fisher Scientific to make a difference by aiding in cancer research, environmental protection, and food safety, with support for your career goals.
Job Title: Customer Service Representative
Reports to: Team Leader, Customer Service
Position Location: Quezon City, Philippines
Position Summary:
Customer Service team at our Shared Service Center supports clients throughout their lifecycle, handling administrative, quotation, and order fulfilment phases.
Key Responsibilities:
Build and follow up on quotations and modify quotes as necessary
Demonstrate attention to detail with accurate data entry, understanding that values entered have a direct impact on delivery and invoicing
Leverage required computer systems to maintain quality customer data
Maintain daily customer service reports
Assess individual customer requirements and direct activities to appropriate departments as needed to ensure accurate quotes and lead times
Adhere to SOPs, SLAs, and departmental training guidelines
Work on assignments/projects as part of a team
Perform other related duties as required and/or assigned
Skills:
Attention to detail and accuracy in the workplace
Ability to identify and solve problems and multitask under deadlines
Strong written and verbal communication skills
Self-motivation, enthusiasm, and a positive attitude, performing as a great teammate
Good organizational skills and the ability to prioritize effectively
Judgment, tact, and diplomacy in dealing with internal and external customers
Ability to work on own initiative on daily routine tasks as well as solving system issues
Proficient Microsoft Office user
Experience:
Relevant customer service experience preferred in an SSC/multinational/office environment, but fresh grads are welcome
Experience with Oracle or SAP preferred but not essential
Education:
- A bachelor's degree in any field
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays
Most other physical demands are typical of those associated with an office environment
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.