AMVETS Jobs

Introduction

A leading residential clean energy solutions provider, EverBright provides a platform that designs, proposes and finances solar and storage projects nationwide. EverBright brings together finance and technology, to provide customers with an all-in-one solution for powering their carbon-neutral homes. Our mission is to be the driving force in the decarbonization of our planet by delivering accurate solar designs, affordable and flexible financing options, and the best service possible.

We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program. As Account Specialist, you will be asked to:

• Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success

• Manage each issue to resolution while providing clear communication and expectations

This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have.

Your role and responsibilities

• Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.

• Collaborate closely with other departments to escalate and resolve complex technical issues promptly.

• Provide exceptional customer service through phone, email, chat, etc.

• Become an expert on both financing and sales/operations workflows

• Be a knowledge resource and an escalation point for our customers

• Provide solutions to problems while educating and training our customers

• Document customer interactions with accurate and detailed interaction logs

• Serve as a voice of the customer and work with the team to improve our program and processes

• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals

• Proactively escalate potential issues or anomalies to management

• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base

• Create a positive work environment through collaborating with direct teammates and internal stakeholders

Required technical and professional expertise

• Previous helpdesk or software support experience, preferably in the solar industry

• Strong proficiency using SaaS software

• Proactive and solution-oriented

• Experience in solar or motivated to learn more about the solar industry

• BA/BS degree or equivalent practical experience

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.