Job Information
Manulife Business Process Associate, Reinsurance in Quezon City, Philippines
The Opportunity
Do you want to join a growing team in a high-performance culture that provides leadership and technical development opportunities? We are currently searching for a talented and driven individual to join our Global Reinsurance team within our MBPS Actuarial Function. Global Reinsurance supports Asia, Canada, and the U.S., from mail indexing to disbursements back-office transactions.
MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Administrative Services, Professional Services, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 6,000+ employees across Manila, Cebu, and Chengdu (China).
What motivates you?
You obsess about customers, listen, engage, and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
At least 3 years in the current role as a Business Process Senior Analyst.
Meets productivity and accuracy targets in the last 6 months.
Above average skills in email/letter business writing.
Adept in communicating via virtual platforms such as Microsoft Teams, Zoom, Google Meet.
Above-average communication skills, written and verbal
Above-average organizational or prioritization skills to be able to work in high-volume lanes
Above-average level of attention to details
Above-average problem-solving, analytical, and decision-making skills
Adaptable to change
A strong team player
In-depth understanding of product types and plans for new business set-up and policy conversions
Knowledge of how reinsurance treaty works
In addition to policy maintenance and calculation of premiums or claims adjustment, the ability to handle and resolve complex issues and inquiries from reinsurers
On the job you will:
Handle policy maintenance related to policy changes, death claim reimbursement, billing, email inquiries, and treaty block ownership.
Work on reinsured policies with complex administrative issues.
Our commitment to you:
Our mission: to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid