Job Information

Manulife Business Continuity and Incident Management Specialist in Quezon City, Philippines

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

  • Competitive Salary packages and performance bonuses

  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

  • Retirement savings benefit

  • Rewarding culture that values wellness and well-being

  • Performance Bonus

  • Global network of industry experts

  • Extensive training resources

We’re looking for Business Continuity & Incident Management Specialists to join our Governance, Risk, & Compliance team. You will be responsible for the preparation of business continuity strategies, crisis response actions, monitoring system activities, and assessing business impacts in support of our stakeholders.

Key Responsibilities:

  • Supporting our business continuity management programs by participating in the design and implementation of customized organization continuity and disaster recovery plans

  • Develops strategies and plans to ensure the organization can continue running effectively in the event of an emergency

  • Support crisis response actions at an operational level during business disruption

  • Monitor day-to-day system activities to identify business impacts and provide leadership with updates and action plans based on criticality to effectively manage information, service, reputational, financial and operational risks


  • At least five (5) years of experience in the same role, in business continuity and/or risk management

  • Experience in developing and implementing recovery documentation including, but not limited to, business continuity plans, IT technical recovery plans, crisis management plans, and relevant documents such as vendor or employee call trees

  • Experience in performing and organizing risk assessments and crisis management teams

  • Amenability to work in Quezon City

  • Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, SharePoint, Access)

Nice to haves:

  • Strong exposure/knowledge of insurance/financial business (same industry as Manulife)

  • Proficiency in Power BI

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .