AMVETS Jobs

Our CX Vision is to accelerate our customers’ success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry.

What You'll Do

As a Technical Leader in the CX Centre support services supporting Routing and SDWAN , the primary responsibilities include

Customer problem resolution: Active participation in customer critical issues - RRR, CAP cases. Assist the team in troubleshooting sophisticated network issues

Talent development: Mentor and coach engineers to develop into SME and future technical leaders

Content development: IC digitization, content creation - videos, articles

Drive innovation and automation across TAC processes, tools,

Extensive engagement and building a positive relationship with Engineering for on-going product issues, such as Customer Experience Reviews, Early Field Trials.

Who You Are

Strong exposure to Large Enterprise / Data Center network environment on next gen routing technologies such as Segment Routing, SDWAN in addition to Traditional Routing.

Customer experience: highly skilled in Reproduction and debugging of customer issues.

Ability to work and lead a cross-functional and geographically diverse team

Experience in Linux, CPU architectures, virtualisation and Linux device drivers would a plus.

Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment.

Actively works with the Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns.

Drives and facilitates NPI delivery for product and feature updates

Experience with standardisation such as working in IETF would be a bonus

Take full ownership of team’s technical outcomes and leads by example

Mentors other Potential Technical leaders within and outside the organisation

Desired Skills

Minimum 10 to 12 Years of Exposure and experience in working with Large Enterprise or Data Center networks in Next Gen Routing such as Segment Routing, SD-WAN in addition to Traditional routing

Prior experience in a NOC, TAC or a Customer facing environment in a break-fix role is a must

Work experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS / XE/ XR or Data Center products.

Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers and other network appliances.

Network Automation skills - Python,

CCDE preferable, CCIE is a must.

Technical Skills

Strong Networking and in-depth knowledge in Cisco routing technologies ( CCNP, CCIE level knowledge preferred )

Detailed knowledge of LAN/WAN designs as well as the support processes surrounding large scale network deployments

Routing Protocols such as BGP, ISIS, EIGRP, OSPF

Working knowledge on Cisco or other SD-WAN solutions is a must.

Highly proficient on IPv4/v6, MPLS, Multicast, Segment routing, Ethernet: GE, 802.1q VLANs, 802.1ad (QinQ)

Understanding of Linux systems, virtualization technologies such as VMWare and KVM

Understanding of Cloud Technologies such as AWS, Azure, and Openstack

Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL

Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al.

Knowledge of VxLAN/Routing Technologies and protocols is a definite plus.

Familiarity with Transport Layer Security (TLS) and IP Security (IPsec)

Unicast/Multicast Forwarding experience would help too.

Cisco ASR1K , Cisco ISR series ,CRS.

Softskills

Demonstrate Leadership skills

Ownership Mindset.

Good analytical and troubleshooting skills

Excellent verbal and written communication skills.

Effective business writing

Good Customer handling skills.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.