Job Information
Citigroup AVP, Location Lead - Transport and Global Hospitality Services - PUNE in Pune, India
We seek an experienced and dynamic leader to manage our Pune Operations relating to transportation and Global Hospitality Services (GHS) products - covering cafeteria and pantry service operations among many other related products and services. The ideal candidate should be forward-looking, stakeholder-centric, who needs to drive innovation, ensure service excellence, and uphold our commitment to employee well-being. As a location lead, the candidate will also oversee operations of all BTSS products for the location, ensuring efficiency, compliance and seamless delivery.
Key Responsibilities
Strategic Leadership
Develop, Integrate and execute location strategies aligned with organizational and India goals.
Analyze regional needs and design scalable solutions while working closely with the product leads.
Stay ahead of industry trends and regulatory changes and ensure compliance.
Operational Excellence
Manage daily operations, ensuring adherence to schedules, safety, and service quality.
Monitor KPIs (on-time performance, vehicle utilization, employee satisfaction).
Resolve escalations promptly and implement preventive measures.
Partner with the site management and product teams to ensure best of products and services are made available to our colleagues.
Vendor & Stakeholder Management
Monitor contracts, SLAs, and pricing with transport vendors.
Conduct regular audits and performance reviews.
Collaborate with Business, CSIS (Security), HR, RES (Facilities Management), and regional teams on many of the initiatives relating to Transport operations.
Management of Senior Stakeholder Relationships (Country Management, Senior Citi Leadership, Human Resources)
Compliance & Safety
Ensure adherence to transport, labour, and environmental regulations.
Lead safety initiatives, including driver training and incident investigations.
Assessment & Management of Continuity of Business Transportation Requirements (in conjunction with CSIS, and in-country crisis team)
Risk & Controls Management
Financial Oversight
Manage budgets, identify cost-optimisation opportunities
Leverage technology for route optimization, real-time tracking, and analytics.
Team Development
- Lead and mentor team members of the location, fostering a culture of accountability and safety. This would include managing and influencing team members (including vendor staff), who may not directly report into this role.
Skills:
Excellent communication, interpersonal and problem-solving abilities.
Strong skills in accounting, finance, project management and strategic planning
Demonstrate influencing skills, with multiple stakeholders and teams
Exceptional relationship building skills and experience in partnering with senior managers to accomplish organizational goals.
Analytical and time management skills with the ability to work under time constraints and adapt to change
Strong financial acumen and negotiation skills.
Organized, motivated, pro-active, with perseverance, able to articulate and action against the plan
Work independently with the ability to deliver against targets
Knowledge/Experience:
Prior experience in leading teams
Experience in fleet and vendor management, project management and strategic planning
Operational Management & Control
Stakeholder Management
Risk & Controls Acumen
Qualifications
Bachelor’s degree
Experience: 7+ years in transport/logistics, with 5+ years in leadership roles
Application Process
We are an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.