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Edwards Lifesciences IT Support Coordinator in Prague, Czech Republic

Edwards Lifesciences looking for a technical savvy to help our employees with various issues. Our Global Service Desk is an initial point of contact for Edwards Lifesciences’ employees. IT Support coordinator will provide technical support, first line investigation and diagnosis, resolves various incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to restore "normal service" to the users as quickly as possible.

We offer unlimited contract!

Please apply in English!

Key Responsibilities:

  • Answer the Help Desk phone calls

  • Process and resolve Incidents & Service Requests:

  • Track all relevant Incident and Service Request details, categorize, prioritize and close tickets

  • Provides first-line investigation and diagnosis of highly complex incidents

  • Escalates the Incidents and Service Requests that they cannot resolve

  • Monitor the Service Desk system for tickets assigned to the Help Desk queue and process them based on priority

  • May provide coaching and training to lower level employees

  • Granting shared drive access

  • Network account creation and extensions

  • Telecom administration tasks

  • Processing terminations (de-provisioning network accounts)

Education and Experience:

  • High school diploma and at least 1 year of relevant experience required

  • Excellent computer skills including MS Office Suite, Adobe, and ability to operate general office machinery

  • Fluent English is a must, Spanish is big a plus

  • Excellent communication skills and customer-oriented mindset

  • Problem solving skills, independency

What is it like to work at Edwards Lifesciences in the Czech Republic?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in the Czech Republic also offers the following benefits:

  • Competitive Compensation and Benefits package

  • Flexible working hours, remote working

  • Pension Plan Risk Life Insurance

  • Virtual Medical Clinic (online access to healthcare)

  • Meal Benefits

  • Service Awards

  • Enhanced Sick Leave Benefits

  • Flexible Benefit Plan (Cafeteria)

  • Employee Stock Purchase Program

  • Employee Assistance Program

  • Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

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