City of Portland Telecommunications Analyst (Inf Syst Tech Analyst IV-Telecomm) in Portland, Oregon
Telecommunications Analyst (Inf Syst Tech Analyst IV-Telecomm)
Telecommunications Analyst (Inf Syst Tech Analyst IV-Telecomm)
$41.96 - $54.56 Hourly
1120 SW 5th Ave, OR
OMF-Bureau of Technology Services
12/4/2023 11:59 PM Pacific
Job Appointment: Regular, Full time
Work Schedule: Monday – Friday, 8am-5pm. Alternate schedule may be available.
Work Location: This position has an exception to work primarily remote. However, there will be instances when it is necessary to come onsite for work. Advance notice will be provided, when at all possible.
Benefits: Please check our benefit tab for an overview of benefit for this position
Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here (https://www.portland.gov/bhr/employee-relations/labor-relations/documents/cop-2022-2025-collective-bargaining-agreement/download) .
Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume.
Under the direction of the Telecommunications Supervisor or Lead Telecom Engineer, the Information Systems Technical Analyst IV - Telecommunications Specialty will provide operational support for the City’s telecommunications systems and will provide technical assistance to the Telecom Support team.
Primary responsibilities include provisioning telecom services, executing programming changes in Avaya Call Manager, managing reporting from the Avaya systems, installation of client software, assisting in troubleshooting complex telephony issues, advising on solution alternatives, supporting, and programming voicemail, and other duties as assigned.
Secondary responsibilities include providing technical assistance and support to the Telecom Support team, providing Telecom Helpdesk services, managing telephony moves and changes for end users, managing customer billing, development of user training documentation, process documentation and managing customer relations.
The successful candidate will have; experience in providing direct technical support for Avaya core telephony systems, a proven track record of providing Telecom Helpdesk support, demonstrated ability to work within and foster team environments, experience working with teams under pressure, demonstrated ability to create effective working relationships with customers.
The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace.
Jaclyn Snyder, Senior Recruiter
Bureau of Human Resources
The following minimum qualifications are required for this position:
Advanced knowledge and experience providing Telecom helpdesk assistance.
Experience administering technical support of Avaya core telecommunication systems.
Knowledge and experience managing external vendors.
Knowledge and experience configuring Avaya vectors.
Knowledge of Avaya call center provisioning and implementation.
Ability to communicate complex concepts in a non-technical, understandable, and transparent way that is appropriate to diverse audiences.
Applicants must also possess:
Ability to successfully pass an in-depth background investigation.
Although not required, you may have the following:
Avaya Aura® Communication Manager Administrator Certification (ASAC - 0038) , or demonstrable progress towards certification
The Recruitment Process
STEP 1: Apply online between November 20 , 2023 – December 4, 2023
Required Application Materials:
Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
Your resume should support the details described in your cover letter.
Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
Do not attach materials not requested.
All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of December 4, 2023
An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes) for complete information.
Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of December 11, 2023
Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): January
Hiring bureau will review and select candidates to interview.
Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Offer of Employment: February
Step 6: Start Date: February
A start date will be determined after all conditions of employment have been met.
Timeline is approximate and subject to change
Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:
ADA, Pregnancy, and Religious Accommodations
Equal Employment Opportunity
A Career with the City of Portland offers many Employee Benefits
We offer a comprehensive benefits package, including but not limited to
Health Care (Medical, Vision and Dental)
Short- and Long-term disability coverage to eligible employees and their families.
Employee Assistance Plan
Flexible Spending Accounts
Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
Family Medical Leave
City Paid Parental Leave
AND SO MANY MORE!
Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .
Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.
Your cover letter, and resume are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.
A lack of a complete and thorough information in your application materials to each of the qualifications listed in the To Qualify section may result in disqualification from the examination. The information you provide must accurately reflect what is documented in your work history/resume.
Your cover letter needs to specifically address all of the qualifications listed in the "To Qualify" section, they are required for this position. Please provide detailed examples for each qualification that specifically address the qualification(s). Saying "See resume", to any of the minimum qualifications may result in elimination from further consideration.
If you are requesting veterans' preference, please be sure to indicate that you are a veteran and also upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.
Have you read and understood all of the information listed above?
Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)
The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)
My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.
You may release my application; I am waiving confidentiality.
City of Portland
1120 SW 5th Ave, Room 987 Portland, Oregon, 97204
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