Job Information
TEKsystems Technical Support Tier 2 in Portland, Oregon
A Large Office Equipment Supplier in Beaverton, OR is hiring a Tier II Helpdesk Technician to join the team for a great opportunity!
Job Description:
Diagnose computer errors and triage to determine the urgency of issues
Install, configure, and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Repair computer hardware, such as keyboards and printers
Provide technical support over the phone or Web to end users /clients
Use remote support software to take control of end-user’s computers to troubleshoot, diagnose and resolve issues
Assist end-users with password changes
Install printers and Software on Client PCs
Document Resolution steps for closed tickets and notes for escalations
Qualifications:
2-4 years of helpdesk experience or working with a helpdesk/IT provider
Must have previous MSP experience
Good understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)
Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and Microsoft Office 365, Azure, and other Application Support skills
Network+ and/or Microsoft Certifications (MS-900, MS-102) preferred
**If Interested:
Please apply to the job application and email Derek at Dmautz @teksystems.com
Note: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.