Job Information
TEKsystems Shared Services Coordinator in Portland, Oregon
A Global Outerwear and Footwear Brand is interested in hiring a Human Resources Administrative Assistant in a Shared Service Coordinator role to their team at their company campus in the Portland/Beaverton area. This is a hybrid position and will allow you to work 2 days remotely per week.
- The team is currently seeing this opening due to an i ncrease in season employees creating an increase in HR tickets. Position is open to assist in processing the tickets
Description:
The HR Shared Services (SS) Coordinator provides frontline support for HR-related inquiries and performs various tasks related to HR activities and programs. Coordinators maintain cross-functional knowledge of HR processes to assist contacts with all self-service activities. The Advisor will report on trends related to those inquiries and partner with COE and Process Owners to ensure quick and effective resolution.
Job Responsibilities:
Applies general knowledge to provide Tier 1 inquiry support for a variety of HR inquiries and requests ranging from low to medium complexity – actively triaging, resolving, and/or escalating each item as defined by service level agreements
Adheres to established standard operating procedures to run cyclical reports, perform data audits and general administrative tasks on a routine basis. Identifies errors and issues that occur during process and escalates quickly to ensure timely completion .
Relies on established Standard Operating Procedures and Knowledge Articles to interpret and resolve issues; may edit an existing article or content, and related chat bot responses.
Participate in programmatic changes by participating in solution testing or User Acceptance Testing.
Observe current topic trends and actively contributes insights to acutely address reported issues
Encourage end-users to utilize Chatbot functionality as a self-service tools. Escalates reported Chatbot issues to administrators for resolution.
Could perform other duties such as, special projects and initiatives related to role. May choose to participate in non-related initiatives as part of growth and learning objectives.
Other duties as assigned
Skills & Qualifications:
High School Diploma required
1+ year of previous HR experience
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.