AMVETS Jobs

As we continue to grow, we are seeking a Lead Specialty Pharmacy Navigator to join our award-winning specialty pharmacy team. About Ardon Health At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon. Recognized as a Top Workplace by the Oregonian in 2021, 2022, and 2023 Our specialty pharmacy Our state-of-the-art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help. What it’s like to work with our team Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we e njoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee-run DEI Group is dedicated to diversity and inclusion. To learn more about our team and what we do , watch our video at https://vimeo.com/320864889. Join us! Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role. We are recruiting a Lead Specialty Pharmacy Navigator to join our team of health care professionals. As a Lead Specialty Pharmacy Navigator, you will provide leadership and support to processes related to Integrated Specialty Pharmacy Services, including benefits investigation, prior authorization, financial assistance, and resource coordination. This position acts as a liaison for pharmacists, providers, and staff for escalated needs. The Lead Specialty Pharmacy Navigator directs team resources to ensure timely completion of work and appropriate follow-through with tasks. This position assists with troubleshooting departmental issues, investigating solutions and addressing escalated inquiries. Responsibilities also include ensuring department quality and assisting with process and workflow revision as necessary. Job type: Full-time Pay range: $28.95-$36.20 per hour, depending on experience. Benefits: Competitive pay Flexible PTO and paid company holidays Medical, dental, vision, disability, and life insurance 401(k) match Position responsibilities: Provides day-to-day leadership, guidance, and direct support to the Integrated Specialty Pharmacy Team to successfully achieve patient service goals and meet individual patient needs. Plans, prepares, and devises work schedules according to budget and workload. Trains, coaches, and motivates staff for the successful performance of the department and achievement of company objectives. Monitors staff members’ performance and schedules according to departmental standards. Provides effective two-way feedback to motivate high performance and a productive environment. Assists with development, monitoring, and response to departmental and employee reports for quality, service levels, productivity, and other markers. Monitors and measures against markers. When directed, communicates items of potential operational impact to leadership and external partners as appropriate. Responsible for application tasks, including but not limited to: benefits investigation, prior authorization, financial assistance coordination, communication with patients, providers and insurance plans, document submission, status monitoring, appeal coordination, connecting patients with manufacturer assistance programs and foundation grants, and connecting patients with additional resources as needed to overcome social determinants of health. Reports any identified obstacles or improvements to workflow to departmental leadership. Maintain complete and accurate patient records. Initiates timely, accurate, courteous, and concise responses to escalated inquiries. Supports creation and revision of team process documents. Demonstrates regular attendance in conformance with the Ardon Employee Handbook standards, which may be revised from time to time and are essential to the successful performance of this position. Maintains active Oregon technician license. Informs supervisor within 1 business day (and Oregon Board of Pharmacy within 10 days) of any arrests, convictions, suspected or known violations of law, or any other conduct that might affect or has affected license status. Reports to Oregon Board of Pharmacy within 15 days any changes to name, residence address, or mailing address, email, phone, or employment. Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities. Performs other duties and responsibilities as assigned. Required skills: Education and experience Required: Minimum of active Oregon Pharmacy Technician license. Preferred: Minimum two years work experience in a medical office, call center, health insurance plan or pharmacy demonstrating excellent customer service skills. Experience working with insurance plans, patient assistance programs and foundations. Active Washington Pharmacy Technician license. Physical and mental functions and activities Must be able to be innovative, solution-oriented and to strive for best practices. Must demonstrate excellent customer service skills with a demonstrated ability to express compassion and empathy. Must be able to demonstrate the ability to provide timely, accurate, courteous, and concise responses to escalated inquiries in person, by telephone, or by other correspondence. Must have excellent organizational skills. Must demonstrate teamwork and a positive outlook. Must have excellent verbal, written, and interpersonal communication skills. Must be able to express oneself, detect, perceive, observe, and assess information exchanged in a variety of communication methods. Must be able to demonstrate proficiency with computer applications and ability to learn new software platforms to perform accurate work. Must be able to work independently as well as part of a team. Must be able to manage and support special projects as assigned. Must be able to work independently and demonstrate sound judgement. Working conditions Work is performed primarily at a desk, with extensive keyboard and telephone work in a stationary position. Business needs may occasionally require work in excess of 40 hours per week, including work outside of the standard work week. Contact with others: Internally communicates with Ardon employees across multiple departments. Externally communicates with patients, prescribers, care team members, insurance plans, manufacturers, financial charities, and foundations. Our ideal candidate has: Strong communication and interpersonal skills. Ability to effectively collaborate in a team setting. Proficiency in standard workplace software and/or information management applications. Prior experience working in a pharmacy or healthcare setting. Ability to navigate computer applications. Ability to work in a fast-paced environment. Knowledge of pharmacy benefit investigation, prior authorization support, and patient financial assistance connection. Prior experience working with physicians, nurses, or other healthcare professionals. Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.