Job Information
CareOregon IS Application Systems Administrator II in Portland, Oregon
Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.
Position Title: IS Applications Systems Administrator II
Exemption Status: Exempt
Department: Information Systems
Title of Manager: IS Development Manager - Claims
Supervises: N/A
Requsition # 24204
Pay & Bene its: Pay & Benefits: Estimated hiring range $87,135 - $105,435 / year, 5% bonus target, Full benefits. www.careoregon.org/about-us/careers
Posting Notes: This is a fully remote role, but you must reside in one of the listed 9 states.
General Statement of Duties
The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon’s applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).
Essential Position Functions
Application Systems Design
Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
Provide advanced knowledge of application systems software /hardware technology to the company, and participate in and consult on projects.
Advise other IS teams on best practices for application/processes design.
Participate in the maintenance of the enterprise application portfolio and inventory.
Application Systems Administration and Operations
Execute tasks related to tickets and service requests for basic to advanced server-side activities.
Actively maintain application and server software, such as updates and upgrades.
Analyze business needs; research and recommend solutions which include potential risks and mitigation.
Actively configure and customize application systems.
Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.
Develop and maintain appropriate applications documentation, including current design and operation.
Monitor and ensure quality of data transmissions.
Actively configure user account access to applications as needed.
Participate in an after-hours on-call rotation.
Standards and Policy Administration
Propose requirements and standards for application selection and deployment.
Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.
Participate in developing and maintaining support policies and procedures.
Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.
Assist with the development and management of file exchange policies and systems, such as FTP.
Participate in planning for and supporting disaster recovery and business continuity initiatives.
Vendor Coordination and Relations
Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.
Conduct product and vendor research, and present recommendations to senior administrator and/or management.
Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.
Essential Department and Organizational Functions
Propose and implement process improvements.
Meet deadlines for completion of job tasks.
Maintain agreed upon work schedule.
Demonstrate cooperation and teamwork.
Provide cross-training on specific job responsibilities.
Meet identified business goals that contribute to departmental goals.
Perform other related duties as needed.
Required Knowledge, Skills, and Abilities
Advanced knowledge, skills, and/or abilities in some or all of the following:
Enterprise applications integration and business process automation tools, such as BizTalk
Data integration strategy best practices, such as ETL
Claims processing technologies, such as QNXT and Facets
Electronic health record technologies such as EPIC and Allscripts
Document management and collaboration platforms, such as SharePoint and Office 365
Scripting language technology, such as PowerShell and T-SQL
Compute environments, such as server hardware, storage and virtualization
Microsoft server operating systems and core services, such as Active Directory
Cloud technologies, such as Microsoft Azure and Amazon Web Services
Data protection solutions
Troubleshooting performance issues and root causes
Monitoring systems and best practices
Principles of application design and best practices
Awareness or knowledge of ITIL and ITSM governance concepts
Knowledge of project management practices
Advanced ability to author and maintain system documentation
Effective communication skills, including listening, verbal, written, and customer service
Ability to clearly articulate policies and instructions
Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff
Demonstrated progress in simplifying and presenting complex concepts in an easily understood way
Proactively and appropriately communicates status and needs
Ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership
Possess a high degree of initiative and motivation
Ability to effectively collaborate with coworkers, staff, and leaders across all departments
Demonstrated progress in leading teams of people with some oversight
Demonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing “systems thinking”
Effective project management skills
Effective vendor management skills
Effective organizational skills
Ability to prioritize work based on business need and direction
Effective analytical and research skills; demonstrated progress in seeing patterns in data and drawing appropriate conclusions.
Demonstrated progress in proposing solutions and communicating business value
Ability to maintain a positive attitude
Understands and adheres to governance and process
Physical Skills and Abilities Required
Lifting/Carrying up to 10 Pounds
Pushing/Pulling up to 0 Pounds
Pinching/Retrieving Small Objects
Crouching/Crawling
Reaching
Climbing Stairs
Repetitive Finger/Wrist/Elbow/
Shoulder/Neck Movement
0 hours/day
0 hours/day
0 hours/day
0 hours/day
0 hours/day
0 hours/day
More than 6 hours/day
Standing
Walking
Sitting
Bending
Seeing
Reading
Hearing
Speaking Clearly
0 hours/day
0 hours/day
0 hours/day
0 hours/day
More than 6 hours/day
More than 6 hours/day
3-6 hours/day
3-6 hours/day
Cognitive and Other Skills and Abilities
Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.
Education and/or Experience
Minimum 3 years’ experience delivering application systems solutions and related services required. Experience should include some or all of the following:
Enterprise applications installation, administration and upgrade
Enterprise applications infrastructure design, including performance management and cost metrics
Scripting and automation
Cloud and “as a Service” offerings
Microsoft operating systems and core services
ITIL concepts and practices
Concepts of Managed Care
Project management practices
Systems integration and data flow
Bachelor’s degree in Computer Science, Information Systems, or a related field preferred
Mid-level Microsoft certifications preferred
Additional experience in related technology support and/or operational positions preferred
Working Conditions
Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
☒ Inside/office ☐ Clinics/health facilities ☐ Member homes
☐ Other_
Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
Equipment: General office equipment
Hazards: n/a
#LI-Remote
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.
Veterans are strongly encouraged to apply.
We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Visa sponsorship is not available at this time.