Job Information
Aston Carter HR Specialist in Portland, Oregon
HR Specialist needed - Healthcare - NE Portland
Job Description
The Caregiver Relations Consultant II serves as a trusted resource for Core Leaders and Caregivers facing employee relations matters that require content and subject-matter expertise. The role ensures consistent and best practice approaches to positive employee and labor relations, adherence to HR policies, compliance with regulatory and policy requirements and standards, investigations, and recommendations for workplace environment improvement. Additional responsibilities include employee relations research, identifying trends and patterns for critical intervention, labor relations research, dispute alternatives, policy development, effective recordkeeping, and data integrity.
Key Areas of Focus:
•Provides advanced consulting expertise in employee relations-based interactions and activities.
•Recommends resolution for contract and employee grievances after thorough contract and policy review, and investigations have been completed
•Coaches leaders through complex employee relations issues to include performance management, grievances, LOA/ADA, etc.
•Provides advice consistent with the values, objectivity and in alignment with the protocols of the Caregiver Relations team.
• Uses facts and data to interpret and trend data for effective business decisions.
Key Responsibilities:
• Consult with core leaders on complex investigations and recommend appropriate corrective action and discipline.
• Escalate highly complex or potential Title VII allegations to Sr. HR Consultant.
• Identify opportunities for problem resolution between core leaders and caregivers.
• Manage risk and deploy best practices in ER service administration (e.g. Regulatory Bodies, EEOC, ADA/LOA, Wage & Hour, Wrongful Discharge).
• Advocate fair and appropriate workplace practices in line with mission, values, and legal parameters.
• Lead challenging conversations and interactions.
• Promote and utilize HR technology, metrics, and systems to support business needs.
• Ensure accurate and timely case management using the ServiceNow system for data compliance and reporting.
• Focus on real-time ER assessments and investigations/recommendations.
• Collaborate with core leaders, local HR, HRSC, HR Connect, HR Consultants, and Labor/Employment counsel as appropriate.
• Demonstrate service excellence and positive interpersonal relations with caregivers, internal and external customers to maximize productivity and service delivery.
• Respond timely to complex questions, researching appropriate information and soliciting SME input as needed.
• Escalate issues through a formalized process within HR Consulting and other business partners.
• Resolve core leader and caregiver concerns through various employment life cycle steps.
• Advise core leaders on HR policies, procedures, and protocols.
• Apply extensive knowledge of compliance and legal requirements relevant to the position's scope.
• Use critical thinking and strategic methodology to develop innovative service delivery solutions and lead small projects as needed.
• Ensure compliance with confidentiality policies in accordance with State and Federal laws.
• Demonstrate strong communication skills, including listening, verbal, and written communication.
• Educate and influence caregivers and leaders effectively.
• Apply extensive knowledge of employee relations principles, including Federal and State employment laws, organizational policies, and collective bargaining agreements.
• Act as a trusted advisor during key moments throughout the employment life cycle, providing a personalized and effective experience during employee relations situations.
• Maintain balance between caregiver and core leader relationships.
Acts as trusted personal advisor to core leaders and caregivers during "Moments that Matter" throughout the employment life-cycle. The goal is to provide a personalized and effective experience during situations which require employee relations expertise. Accountable for timely and effective response, management and resolution of Employee Relations concerns and investigations. Applies critical thinking and high touch customer service to resolve basic Employee Relations concerns. Ensures that all cases follow policy, and is compliant with applicable law. Performs all duties in a manner which demonstrates exceptional customer service, fosters a team concept and reflects the organizational values. Requires an effective and professional working relationship with all levels of the organization, including caregivers and core leaders. Provides advanced level of escalation support for department leaders and caregivers. Maintains balance between caregiver and core leader relationship.
Hard Skills
Employee relations expertise
HR policy adherence
Compliance with regulatory and policy requirements
Investigations and workplace improvement
Labor relations research
Effective recordkeeping
Data integrity
HR technology utilization
ServiceNow system proficiency
Soft Skills
Critical thinking
Strategic methodology
Strong communication skills
Ability to lead challenging conversations
Service excellence
Positive interpersonal relations
Effective education and influence
Listening for key messages/themes
Balance between caregiver and core leader relationships
Job Type
This is a contract position with a duration of 6 Month(s).
Work Site
This is a fully on-site position in Portland, Oregon.
Work Environment
Two positions open: 4400 NE Halsey St Bldg 1 Portland OR United States
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.