Job Information
TEKsystems DME Customer Service Representative in Portage, Michigan
TEKsystems is looking to hire several inbound call center Customer Service Representatives for a large healthcare company in Portage, MI!
If you have good tenure and can work M-F 10:30a-7p onsite, please send your most updated resume to rsison @ teksystems.com
Job Title: Customer Service Representative
Start date: 05/12/2025
Hours: M-F 10:30a-7p EST
Must haves:
Excellent verbal and written communication skills, and computer navigation and typing proficiency
High School or GED preferred
Working knowledge of MS Office Suite and working in Salesforce
Must be able to multi-task and work off multiple screens daily and within multiple different systems
Must be adaptable! Stryker is constantly changing and improving processes and you must be open to learning new ways to do things
Job description:
This role is supporting the Depot business – you will handle the damaged items cases and set up replacements as well as help to coordinate the collection of the damaged product so that it can be repaired and put back into circulation. This team is the “phone team” but you will also work with email requests daily.
Maintain direct contact with customers before and/or after the sale, supporting sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s), actively working with various departments to meet maintenance services sales goals.
Work with distributors to receive accurate account of equipment failures and provide reports to management, with focus of work may be in pre-sale or post-sales or both.
Pre-sale: Respond to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognize new business opportunities.
Post-sale: Respond to customer inquiries (RMA, status, delivery, etc.) Resolve production scheduling and shipping or invoicing problems, determine validity of warranty claims and schedule repair resources; change production and shipping schedules, recognize add-on business opportunities.
This role will require the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
Training:
- One month, M-F 8a-4:30p EST
Interview process: one virtual interview with me, and one virtual interview with Hiring Managers.
Interviews are first come, first serve. Send your most updated resume to rsison @ teksystems.com if you are seriously interested and can work 10:30a-7p EST!
Pay and Benefits
The pay range for this position is $16.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portage,MI.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.