Job Information
Stryker Customer Experience Senior Specialist in Portage, Michigan
Why join Stryker?
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
The Customer Experience Senior Specialist on Stryker's Instruments Engagement team coordinates and executes the logistics of best-in-class customer experiences for healthcare professionals at our facilities. In partnership with cross-functional teams, this role will manage internal communication, scheduling, reservations, catering, signage, and equipment for customer visits. Additionally, this role will provide day of support in the Bioskills Lab.
Who we want:
Dedicated achievers . People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
What you will do:
Oversee the event planning process for customer experience visits at Instruments sites by partnering with internal teams to meet or exceed established event goals. Sites are located in Michigan, Colorado and California.
Facilitate the sharing of information between onsite event leads and internal Styker teams such as Facilities, Catering, Front Desk, 1941 Express Car Service, and Information Services and Security.
Provide high quality onsite support for customer visits and labs within the Customer Experience Center and other meeting locations within the Instruments building. Some programs may require, early starts and evening work.
Collaborate and maintain relationships with cross-functional Stryker teams, including Marketing, Sales, R&D and Medical Education.
Maintain program and facility data to report out on utilization, highlights, and business impact.
Perform administrative tasks, including catering requests, car service scheduling, and expense reconciliation.
Maintain appropriate Customer Experience collateral materials, such as building signage, connect page, agendas, and event request documents in accordance with Stryker branding guidelines.
Provide onsite support as needed for events within the Customer Experience Center outside of traditional customer visits, including R&D, Business Development, and Medical Education programs.
Remains up to date on necessary employee compliance and safety trainings and facilitates the sharing of information to onsite participants.
Understand our budgeting process and work within budgets set by event leads.
Assists with lab inventory management.
Act in the best interest of Stryker, reflecting the values of teamwork, collaboration, and mutual respect.
What you need:
Bachelor's degree required
2 years' experience required
Previous experience in event planning, Healthcare Professional education or med-technology marketing preferred
Expertise in Sharepoint 365 preferred
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.